CIS Cater to Their Customers' Needs

CIS is a family run business, which was established in 1979. They sell, install, repair and service equipment for a wide range of catering customers, including bars, pubs and bistros, nursing homes, universities and schools, as well as hotels and restaurants.

CIS have decided to replace their current system with Solarvista™ 7, hoping to capitalise on the business advantages and competitive edge that Solarvista Software offers. They will make use of Solarvista’s scheduling, planner and mobile technologies to improve efficiency and increase reporting abilities, with a long-term aim of enhancing customer satisfaction.

Solarvista Software is an award-winning pioneer in service management technology, including integrated Service Management, Customer Relationship Management (CRM), Mobile Data and Scheduling systems. With thousands of customers in over 20 countries as well as over 20 years’ experience, Solarvista delivers solutions to drive up service levels whilst driving down costs.

Chris Welsh, Sales Director at Solarvista, said: “Implementing the Solarvista system will give CIS the increased flexibility and reporting tools they require from their service management system. We are looking forward to working with CIS to create a solution that will enable them to streamline their business processes and improve overall business efficiency.”

Tony Halkyard, Managing Director of CIS, said: “For many years we have had bespoke software to assist with our field service operations, however, the decision was made in 2010 to search for a new software package that would connect field engineers, office users and customers together seamlessly to lower response times, increase productivity, improve end-to-end efficiency, provide greater automation of key business processes, enable quality improvements and consistent service level delivery and above all generate greater customer satisfaction. Having viewed many systems, Solarvista ticked all the boxes and we are extremely happy to have them on board and can’t wait to get the new system on line.”

About Solarvista Software

Solarvista™ Software specialises in delivering integrated Service Management, Customer Relationship Management (CRM), Mobile and Scheduling solutions for organisations that market, sell, service and support equipment / assets or provide professional services. In addition, we provide Workforce Mobilisation software for integration with existing systems. Our products are used by companies of varying sizes, from blue chip to SME in over 20 countries.

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