Solarvista Set to Refresh Britvic Soft Drinks

Proven solution will automate field service operations and deliver improved efficiency, elevate productivity and raise customer satisfaction.

SHEFFIELD, UK (January, 2011)

Solarvista Software, a leading provider of integrated service management, CRM, workforce mobile and scheduling solutions, has been chosen by Britvic Soft Drinks to automate field service management, enable workforce mobilisation and automated scheduling for their field workforce.

Britvic currently operates more than 70,000 drink dispensing assets in the UK. These assets, such as vending machines and refrigeration units in bars and stores, require an extensive ongoing planned maintenance service, together with reactive response for breakdown scenarios under SLA commitments.

Solarvista’s leading technology will deliver operational benefits which will have a direct positive impact upon customer service levels once implemented.

Solarvista’s range of products will provide automated and optimised scheduling decisions, workforce capacity planning and management, real-time location feeds to geographical mapping tools, mobile-enabled workflow, mobile field parts control, mobile customer information access and materials management and asset census facilities.

Extensive integration with Britvic’s systems will enable information to flow in real-time to all relevant customer service personnel irrespective of whether using Solarvista applications or not. This will result in the delivery of improved response, increased customer satisfaction and elevated customer retention.

The implemented solution provided by Solarvista will connect all stakeholders in real-time and enable faster response times together with immediate data collection potential.

“The Solarvista solution provided the best overall fit to the Britvic vision of delivering an enhanced customer experience and supporting field execution through a controlled system workflow. Additionally, the extensive functionality that exists across the planning, mobile worker and the inventory management areas, fulfilled key criteria in the selection process.” said Mike King, Commercial Project Manager at Britvic Soft Drinks Limited.

Solarvista offers a complete suite of applications and tools specific for all aspects of field service management.

“We are proud to have secured Britvic as a customer and look forward to a relationship that proves rewarding for both parties” said Chris Welsh, Sales Director at Solarvista Software Limited.

About Solarvista Software

Solarvista™ Software specialises in delivering integrated Service Management, Customer Relationship Management (CRM), Mobile and Scheduling solutions for organisations that market, sell, service and support equipment /assets or provide professional services. In addition, we provide Workforce Mobilisation software for integration with existing systems. Our products are used by companies of varying sizes, from blue chip to SME in over twenty countries.

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