DMG Delta Aims to Enter New Markets Supported by the Latest Technology

SHEFFIELD, UK (November, 2011)

A specialist in delivering commercial building maintenance,DMG Delta’s core philosophy is to deliver flexible and high quality services to their customers. From their offices in Stansted, Essex and London, DMG offer services that include heating, electrics, air conditioning, plumbing and water treatment. These services are suitable for buildings of all sizes, whether they are commercial, residential, municipal or industrial.

DMG are currently undertaking a key project to completely re-engineer their business processes and replace existing information systems. The main focus of the project is their operational systems; working to make the business more efficient and enable them to enter new markets as well as to provide better customer service.

In order to achieve this, DMG has chosen to implement Solarvista™ 7. The Solarvista Service Management System will provide:

• significantly more accurate data on contracts, customers and equipment
• robust communications between office and field technology, for example a GPRS link to PDAs
• a single system to store data centrally, with multiple interfaces to their Finance, Sales and Marketing departments, allowing the reading and manipulating of this data
• live management information and business intelligence, and
• better service to customers by providing more information to them significantly faster and by electronic means wherever possible.

The technology will consequently streamline their operations and reduce their reliance on paper, which will in turn also lower their carbon emissions, increase customer satisfaction and grow profits.