Customer Web Self Service

Perspective

Being able to place orders and check statuses has become the accepted norm in today's business world. Many people now prefer to use the computer to place orders themselves, rather than use the telephone to dial call centres directly. To do this requires an integrated web application that allows your customers to connect and engage with your internal business systems in an easy to use manner. To meet this challenge, Solarvista™ has developed Solarvista 7 Customer Web Self Service.

Introducing... Solarvista 7 Customer Web Self Service

Solarvista 7 Customer Web Self Service, adds a web application to the Solarvista 7 system. It enables customers to place service requests using the internet and an internet browser. In addition, your customers can check status of existing service orders, update their company / contact details and view history of services provided to them. It is delivered as a "white box" application and is usually branded to your corporate standard.

NOTE: This product can also be configured for non-customer use such as agents and external call centres to register and manage jobs on behalf of your business.

Where to Use Customer Web Self Service

• Service and / or Support Departments.
• Customer Contact Centres.
• Website Development.

Benefits of Customer Web self Service

• Customers feel more empowered and more loyal.
• Real-time feedback of job status / estimated time of arrival etc.
• Reduced manpower requirement within call centres.

Features of Customer Web Self Service

For a comprehensive features list, please download the PDF Data Sheet for Solarvista Customer Web Self Service.

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