By Industry Example Catering and Vending
Catering and Vending
Solarvista offers a superior product designed to be configurable to many scenarios and able to support business processes even when they are inherently complex. We work with each individual company to understand the issues it faces and to develop an individually tailored solution.
Our service management software is well suited to businesses working within the catering and vending sector and Solarvista prides itself on the excellent working relationship we develop with our customers, which results in the fast implementation of a stable and efficient service management operation for their business.
Britvic Soft Drinks, Greene King, Catering Installation Services and AFE Serviceline have all trusted Solarvista 7 Service Management Software to deliver the perfect solution for their needs. The Service Management Solution offered by Solarvista has delivered many benefits to each of them, including scope for increased flexibility, greater efficiency and improved levels of customer service.
AFE Serviceline Case Study
AFE Serviceline is the UK’s premier provider of maintenance services for commercial catering equipment. They had a bespoke service management system previously in place, which had become obsolete and reached the limits of its capabilities, and so were looking for a replacement.
Solarvista 7 Service Management Solution was chosen from 10 perspective vendors after a year-long selection process conducted by a third-party IT consulting house engaged by AFE, DCS of Letchworth.
“There were many reasons why Solarvista was selected but the primary ones were because of its deep-and-wide feature set, the openness and flexibility of its technologies and also because it simply represented the best value for money when compared to its peers. Furthermore, we had developed a good relationship with the pre-sale team and this gave us the confidence that Solarvista could handle the job.” (Steve Precious, DCS)
The key benefits of implementing Solarvista's service management solution according to AFE included:
- Future-proof platform used by many other companies (reduced technical risk).
- Improved management information.
- Integrate data flows between departments and existing accounting system.
- A single view of customer information allows customer-facing staff to provide improved level of customer service.
- Ready-to-go platform for mobile data enablement of field engineers.
- Flexible, lower-cost maintenance as a result of in-house ability to configure / enhance.
Read the full AFE Serviceline Case Study.
Testimonial
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"The Solarvista solution provided the best overall fit to the Britvic vision of delivering an enhanced customer experience."
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