Utilities and Telecoms

Companies working in the utilities and telecoms industry can take advantage of Solarvista’s cutting edge technology to ensure that they offer improved SLA adherence and reduced operating costs.

Onwatch, Aqua Trust and Arqiva have all implemented Solarvista’s Service Management Software and have reported great benefits from their investment.

Arqiva Case Study

Arqiva operates at the heart of the broadcast and mobile communications industry and is at the forefront of network solutions and services in an increasingly digital world. The company provides much of the infrastructure behind television, radio, satellite and wireless communications in the UK and their customers include major broadcasters such as the BBC, ITV, BSkyB and the independent radio groups, major telco providers including the UK's five mobile network operators, and the emergency services.

Having a reputation for consistent reliability, professionalism and an adherence to high standards, Arqiva were looking to expand on this by introducing a fully integrated service management solution. They were looking to deliver the highest possible quality of service and total support to their customers in order to maintain high levels of customer satisfaction.

With its proven track record as an award-winning pioneer in service management technology, Solarvista was the obvious choice. With this solution in place, Arqiva can support their field service operation with a relatively small number of dispatchers and back-office personnel and provide a high performance operation for both customers and staff alike.

Key benefits included:

• More reliable service delivery and increased adherence to SLA.
• A stable and reliable platform from which to work.
• Reduced calls into the centre by 75%, thus reducing operating costs.
• A tool that is scalable and feature rich, with scope for future development.
• Visibility of the service operation and potential problems.

Paul French, Field Operations and Maintenance Director at Arqiva: “For the first time we have visibility of KPIs and performance across our entire service operation, including customer SLAs, engineer skills, availability, deployment and job completions.”

Read the full Arqiva Case Study.