Mobilisation Platform Only

Introducing... Solarvista 7 Workforce Mobilisation Platform

Solarvista 7 Workforce Mobilisation Platform is a mobile workforce management system that enables organisations with existing satisfactory embedded IT systems to easily add mobile devices and automate the delivery of timely data to / from field workers such as:

• engineers
• technicians
• maintenance workers, and
• service staff.

Part of the proven Solarvista 7 system, a complete business solution in use in over 20 countries and used by thousands of users, it facilitates streamlining of processes and in turn this empowers staff to better manage their resources, improve customer service and lower operating costs.

How the Workforce Mobilisation Platform Works

Solarvista 7 Workforce Mobilisation Platform is based around a proven and advanced Mobile Server hub that handles communications between your existing IT systems and the mobile devices carried by the field workers. The mobile devices run Solarvista 7 Mobile Worker; a readymade, configurable service application suitable for a wide range of work or business types.

Mobile Worker replaces paper based and / or voice based communications and captures data easily and quickly. It will also allow the field worker to create new jobs and upload these to the host IT systems. All communications are handled automatically and mobile devices operate independently, so that they continue to operate even without network coverage. Configuration changes, and any software updates, are automatically transmitted over the air, without the need to update devices individually.

Additional Modules Can Add Even More Functionality

As an optional component, it is possible to add a web application, Solarvista 7 Customer Web Self Service, for your customers to access and track the status of jobs via the internet. This can even be added to your website as it is delivered in an unbranded state.

Solarvista 7 Workforce Mobilisation Platform also provides a sophisticated dispatch and planning tool, Solarvista 7 Planner or the more advanced Solarvista 7 Scheduler, to allow dispatchers / planners to allocate work via a drag & drop user interface.

Planner and Scheduler allow the management of job stacks and diaries, displaying jobs status information in real-time. These scheduling systems also allow the optional maintenance of skills and shift patterns, all of which are used by the Planner or Scheduler application to assist with allocation of jobs to the most suitable personnel. With the addition of the Solarvista 7 MapTrak product, you can also view location of field workers on maps.

For more advanced scenarios, the optional Solarvista 7 Optimising Scheduler, based upon the renowned ServicePower™ scheduling technology, delivers a state of the art, intelligent scheduling engine that automatically allocates work in a way that matches your current business priorities.

Benefits of the Workforce Mobilisation Platform

• Keep your Current IT System

Enables mobilisation of your field workers without the need to change your existing IT systems and also simplifies the risks associated with interfacing. This is because with the Workforce Mobilisation Platform only one link is required between your existing system and our products such as mobile, planner, web, scheduling and optimisation tools.

• Better Manage your Business

Our mobilisation software automates key business processes, enabling quality improvements, streamlining the service / work order life cycle and improving service level delivery. It also enhances the management of personnel, inventory and assets and provides real-time visibility of field resource activities.

• Reduces Costs Whilst Increasing Profits

Workforce Mobilisation Software lowers operating costs and improves resource utilisation and productivity, thus increasing profits. It can also improve compliance with Service Level Agreements, contracts and warranties, boost customer satisfaction and deliver a real competitive advantage. As well as this, the software empowers field staff with timely, relevant information whilst reducing the costs that are associated with paper work and phone calls.

Technology used in the Workforce Mobilisation Platform

Solarvista 7 applications are built using standard Microsoft™ technologies such as Windows™ and SQL Server™ using Microsoft .NET framework. The desktop applications run on Windows (2000, XP and Vista). Desktop applications may also be run via application servers such as Citrix™ or Terminal Services / RDC. The mobile applications run on standard Windows Mobile™ devices and communications are carried out using proven internet technologies. Software updates and configuration changes are automatically dispatched “over the air” eliminating the need to update each field worker’s device individually. The web applications run on Microsoft IIS and may be accessed via internet explorer browsers.

More Detailed Product Information

Solarvista 7 Workforce Mobilisation Platform consists of several products that may be combined to suit your requirements:

• Solarvista 7 Mobile Worker, and
• Solarvista 7 Interface.

For more advanced configurations, the following products may also be configured:

• Solarvista 7 Planner
• Solarvista 7 Scheduler
• Solarvista 7 Event Manager
• Solarvista 7 Customer Web Self Service
• Solarvista 7 MapTrak, and
• Solarvista 7 Optimising Scheduler.