Solarvista Software - Integrated Service Management, CRM, Mobile and Scheduling.

Automate service agreement (contract) renewals. Eliminate unprofitable agreements. Control service level entitlements. Provide highly tuned service levels.

Perspective

Whatever your services types, customers are demanding more flexible terms in which to engage your business. But managing and controlling your business when it is operating with flexible and/or variable service levels and revenue/payment mechanisms is no easy task. To meet this challenge, Solarvista™ has developed Solarvista™ 7.0 Business Manager – Agreements Module.

Introducing... Solarvista 7.0 Business Manager - Agreements Module

Solarvista™ 7.0 Business Manager – Agreements Module, delivers a state-of-the-art feature set to enable any service oriented organization to offer services on a pre-packaged contractual basis. It offers refined and proven processes to streamline service agreement (i.e. service contract) administration, service level (SLA) entitlement/validation, costs and supplemental revenue analysis, customer billing and renewal. When used with other products in the Solarvista™ 7.0 Service Management System such as the Business Manager modules Service and Financials, Planner, MapTrak, Mobile Worker and Optimizing Scheduler, this module supplements the core of a best-of-breed solution for your service-oriented department or organization.

Where to use

Service Contract Administration
Subscriptions/Licensing
Repeat Billing Scenarios
Pre-pay Voucher Control
Accounting and Billing

Benefits

Improve response times.
Increase first-time fix rates.
Reduce/eliminate SLA compliance violations.
Increase workforce utilisation and productivity.
Improve customer satisfaction.
Improve employee job satisfaction.
Increase revenue generation.
Minimize equipment/asset downtime.
Compete more effectively.
Single point of customer information.

Return on Investment

Reduce call centre and/or field workforce headcount via improved utilisation.
Increase capacity without headcount increase via improved productivity.
Improve cash flow via faster customer billing.
Reduce/contain service agreement (contract) costs.
Lower inventory wastage with better spare parts management.
Reduce duplicated efforts with increased first time fix rates.
Reduce/eliminate downtime penalties.
Improved customer retention due to improved customer satisfaction rates.
Lower agreement (contract) attrition via a clearer understanding of costs and thus competitive pricing.

Features

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7.0 Business Manager - Agreements Module (see link to left above on this page).