Solarvista Software - Integrated Service Management, CRM, Mobile and Scheduling.

Lower inventory costs. Reduce wastage. Improve first time fix rates. Track field and remote parts and materials. Streamline logistics administration.

Perspective

To deliver exceptional service and satisfy today’s customer, you need to ensure that physical materials (i.e. spares, consumables, accessories etc.) are available in the right place at the right time. To do this requires careful inventory management integrated in real-time to your front office, back office and field workforce. To meet this challenge, Solarvista™ has developed Solarvista™ 7.0 Business Manager - Inventory Module.

Introducing... Solarvista 7.0 Business Manager - Inventory Module

Solarvista™ 7.0 Business Manager – Inventory Module, delivers a comprehensive and integrated inventory/stock control system feature set to enable any service or sales organisation to manage physical inventory for the best results. It operates for multiple strategies, including centralized warehouse, depot/branch-based, customer site, supplier/vendor site, field personnel and mobile vehicles. It offers refined and proven processes to streamline requisition, re-order levels, purchasing and logistical movements. When used with other products in the Solarvista™ 7.0 Service Management System such as the Business Manager modules Service and Agreements, Planner, MapTrak, Mobile Worker and Optimizing Scheduler, this module supplements the core of a best-of-breed solution for your service-oriented department or organization.

Where to use

Service Contract Administration
Subscriptions/Licensing
Repeat Billing Scenarios
Pre-pay Voucher Control
Accounting and Billing

Benefits

Improve response times.
Increase first-time fix rates.
Reduce/eliminate SLA compliance violations.
Increase workforce utilisation and productivity.
Improve customer satisfaction.
Improve employee job satisfaction.
Increase revenue generation.
Minimize equipment/asset downtime.
Compete more effectively.
Single point of customer information.

Return on Investment

Reduce call centre and/or field workforce headcount via improved utilisation.
Increase capacity without headcount increase via improved productivity.
Improve cash flow via faster customer billing.
Reduce/contain service agreement (contract) costs.
Lower inventory wastage with better spare parts management.
Reduce duplicated efforts with increased first time fix rates.
Reduce/eliminate downtime penalties.
Improved customer retention due to improved customer satisfaction rates.
Lower agreement (contract) attrition via a clearer understanding of costs and thus competitive pricing.

Features

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7.0 Business Manager - Service Module (see link to left above on this page).