Solarvista Software - Integrated Service Management, CRM, Mobile and Scheduling.

Improve field response. Increase equipment uptime. Reduce inefficiency. Improve customer satisfaction. Drive up profits.

Perspective

Today’s customers demand exceptional service. At the same time, shareholders demand improving returns. To achieve this, requires a new level of business practices and techniques to co-ordinate human and material resources in a complex service environment. To meet this challenge, Solarvista™ has developed Solarvista 7.0 Business Manager - Service Module... the core of the Solarvista™ 7.0 Service Management System.

Introducing... Solarvista 7.0 Business Manager - Service Module

Solarvista™ 7.0 Business Manager – Service Module, delivers a deep and wide feature set to facilitate superior business management of any service-oriented organization, whether field-based, help desk-based or depot repair-based (or combinations thereof). It offers refined and proven processes to streamline call/job entry, SLA entitlement/validation, scheduling and dispatch, time and expense capture, materials recording and customer billing. It is suitable for all categories of service including, on-site breakdown/repair, installations, calibration, meter readings, planned maintenance, professional services, returns authorisations, asset management and information services. When used with other products in the Solarvista™ 7.0 Service Management System suite such as the Business Manager modules Agreements and Inventory, Planner, MapTrak, Mobile Worker and Optimizing Scheduler, this module is the core of a best-of-breed solution for your service-oriented department or organization.

Where to use

Field Service
Help Desk/Internal Support
Repair Centre/Depot Repairs
Professional Services
Asset/Equipment Management

Benefits

Improve response times.
Increase first-time fix rates.
Reduce/eliminate SLA compliance violations.
Increase workforce utilisation and productivity.
Improve customer satisfaction.
Improve employee job satisfaction.
Increase revenue generation.
Minimize equipment/asset downtime.
Compete more effectively.
Single point of customer information.

Return on Investment

Reduce call centre and/or field workforce headcount via improved utilisation.
Increase capacity without headcount increase via improved productivity.
Improve cash flow via faster customer billing.
Reduce/contain service agreement (contract) costs.
Lower inventory wastage with better spare parts management.
Reduce duplicated efforts with increased first time fix rates.
Reduce/eliminate downtime penalties.
Improved customer retention due to improved customer satisfaction rates.
Lower agreement (contract) attrition via a clearer understanding of costs and thus competitive pricing.

Features

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7.0 Business Manager - Service Module (see link to left above on this page).