Improve field response. Maximize field workforce productivity. Empower field staff. Reduce administrative costs. Improve customer satisfaction. Improve cash flow.
Perspective
Managing efficient use your field workforce is a key element in delivering exceptional service to your customers. The very nature of remote working means that inefficiencies are inherent and as such, it is difficult to maximize productivity without impairing service levels. To meet this challenge, Solarvista™ has developed Solarvista™ 7.0 Mobile Worker.
Introducing... Solarvista 7.0 Mobile Worker
Solarvista™ 7.0 Mobile Worker extends service automation to the field worker and the point of service delivery. It replaces traditional voice/fax notifications and paper-based service reporting and eliminates procedural delays, aids accuracy of data collection and delivers remarkably short service to cash cycles. Furthermore, it empowers field personnel with a decision support tool that delivers real-time data and eases their daily work life. It is suitable for all categories of field service including, onsite breakdown/repair, installations, calibration, training & professional services and planned maintenance.
Where to use
- Field Service Repairs
- Installation/Commissioning
- Preventive Maintenance
- Surveying
- Asset Management
- Professional Services
Benefits
- Improved field work force productivity.
- Empower your field workforce.
- Simpler working life for field workforce.
- Improved customer satisfaction.
- Increased employee job satisfaction.
- Improved accuracy of service data.
- Real-time updating of data shared across enterprise.
- Faster response times.
- Increased cash flow.
Return on Investment
- Reduce call centre headcount as no requirement to re-key service job data is required.
- Increase administration capacity without headcount increase due to improved productivity.
- Improve cash flow via potential same-day billing.
- Lower inventory costs thru better spare parts management.
- Reduce SLA violations/penalties due to real-time status updates.
- Reduce duplicated efforts with increased first time fix rates.
- Reduce mobile phone bills as voice/fax calls to transmit jobs are replaced with tiny data packets.
Features
For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7.0 Mobile Worker (see link to left above on this page).
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