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Achieve real-time schedule visibility. Maximize field workforce productivity. Manage responsibilities. Reduce planning costs. Improve customer satisfaction. Avoid missed SLAs.

Perspective

Planning your work is a key element in delivering exceptional service to your customers. But with differing service level commitments, skill sets, geographic responsibilities and other resource requirements to consider all at once, planning for any more than a few resources is an extraordinary difficult task. To meet this challenge, Solarvista™ has developed Solarvista™ 7.0 Planner.

 

 

Introducing... Solarvista 7.0 Planner

Solarvista™ 7.0 Planner delivers a configurable, Gantt-style view of your organisation’s complete workload, either to be assigned or in progress. It enables dispatchers and planners to effectively manage resource assignments and schedules using job stacks or diaries for all personnel being managed. Furthermore, it delivers tools to assist with assignment and scheduling decisions based upon service levels (SLAs), customer or territorial responsibilities and shift availability. It is suitable for all categories of field service but also can be used to assign other types of personnel/resources.

 

 

 

Where to use

• Field Service Job/Call Dispatch
• Field Resource Planning
• Customer Service Centres
• Planned Work Scheduling

 

Features At-A-Glance

• Concurrent Gantt-style diary and job stacks.
• Configurable planner views by user.
• Real-time colour coded job status2.
• Shows jobs, appointments and shifts.
• Real-time flashing Jeopardy notifications.
• Drag & drop functions with full SLA and rule validation.
• Selectable data columns.
• Hover information windows.
• Dynamic Show Candidates Tool with SLA guide overlay.
• Messaging/notifications to mobile devices.
• Job search and filters.
• Multiple zoom levels.
• Easy to read ‘now’ line.
• Integrated map views.
• Multi-user “all-at-once” lone worker alerts.

 

Benefits & Return on Investment

• Full visibility of personnel schedules.
• Accurate historical viewing of activity.
• Real-time job status feedback.
• Improved customer satisfaction.
• Better use of field resources.
• Immediate notification of jobs in jeopardy.
• Shorter scheduling decision time.
• Reduced planner/dispatcher workload.
• Reduced service level (SLA) violations.

 

Features

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7.0 Planner (see link to left above on this page).