Engage with your customers. Improve communications. Streamline service request processes. Reduce call centre manpower.

Perspective

Being able to place orders and check statuses has become the accepted norm in today's business world. Many people now prefer to use the computer to place orders themselves, rather than use the telephone to dial call centres directly. To do this requires an integrated web application that allows your customers to connect and engage with your internal business systems in an easy to use manner. To meet this challenge, Solarvista™ has developed Solarvista™ 7.0 Customer Web Self Service.

 

 

Introducing... Solarvista 7.0 Customer Web Self Service

Solarvista™ 7.0 Customer Web Self Service, adds a web application to the Solarvista 7.0 system. It enables customers to place service requests using the internet and a an internet browser. In addition, your customers can check status of existing service orders, update their company/contact details and view history of services provided to them. It is delivered as a "white box" application and is usually branded to your corporate standard.

 

NOTE: This product can also be be configured for non-customer use such as Agents and external Call Centres to register and manage jobs on behalf of your business.

 

 

 

Where to use

• Service and/or Support Departments
• Customer Contact Centres
• Web Site Development

 

 

Benefits & Return on Investment

• Customers feel more empowered and more loyal.
• Real-time feed back of job status/ETA etc.
• Reduced manpower requirement within call centres.

 

Where to use

• Any Service Dept.

 

Features

For a comprehensive features list, please contact regional Solarvista office or reseller.