A product Data Sheet
will be available
during October 2008.

 

Use proven tools. Benefit from best-practice process. Append service-oriented data to legacy systems. Manage field workforce jobs.

Perspective

Adding mobile communications and job management to an existing legacy system is particularly difficult. In many cases, legacy systems don't have the basic information storage capability to support mobile working. To meet this challenge, Solarvista™ has developed Solarvista™ 7.0 Mobile Admin Manager.

 

 

Introducing... Solarvista 7.0 Mobile Admin Manager

Solarvista 7.0 Mobile Admin Manager (inc Server component) is the primary communications hub between your existing IT systems and the mobile devices. The system captures or receives data from your existing systems such as jobs, actions, customer addresses, and product information. It then stores this data and sends only relevant data across the airwaves to each mobile device. In addition, information such as shift patterns, device configurations, skills, preferred site allocations, health and safety checklists and territories may be setup for the entire workforce and managed separately. When each field worker logs in using Mobile Worker, timesheet data is automatically captured. Once data is returned from the mobile device, this is packaged and returned to your host IT systems.

 

 

Where to use

• Field Mobile Communications
• SLA Management
• Job Dispatch/Communications
• Skills/Territory/Responsibility Control
• Performance Tracking

 

Benefits

• Improve response times.
• Increase first-time fix rates.
• Reduce/eliminate SLA compliance violations.
• Increase workforce utilisation and productivity.
• Improve customer satisfaction.
• Improve employee job satisfaction.
• Minimize equipment/asset downtime.
• Compete more effectively.
• Single point of customer information.

 

Return on Investment

• Reduce call centre and/or field workforce headcount via improved utilisation.
• Increase capacity without headcount increase via improved productivity.
• Improve cash flow via faster customer billing.
• Reduce/contain service agreement (contract) costs.
• Lower inventory wastage with better spare parts management.
• Reduce duplicated efforts with increased first time fix rates.
• Reduce/eliminate downtime penalties.
• Improved customer retention due to improved customer satisfaction rates.

 

Features

For a comprehensive features list, please contact regional Solarvista office or reseller.