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Achieve real-time schedule visibility. Maximize field workforce productivity. Manage responsibilities. Reduce planning costs. Improve customer satisfaction. Avoid missed SLAs.

Perspective

Imagine if you could offer the absolute best customer service possible, at the lowest cost to your business? Not just intermittently, but consistently guaranteed every hour of every day. The impact of this would be enormously beneficial to your business and your customer. To meet this challenge, Solarvista™ now offers Solarvista™ 7.0 Optimizing Scheduler.

 

 

Introducing... Solarvista 7.0 Optimizing Scheduler

Solarvista™ 7.0 Optimizing Scheduler delivers a state-of-the-art, intelligent scheduling engine that automatically allocates work in a way that matches your current business priorities. It ensures that your field service organization is consistently delivering the best customer service it can with the anticipated available resource levels In addition, it ensures it is utilizing its resources (technicians/engineers, dispatchers, call agents etc.) as efficiently as is possible and responding to situations that put SLA-compliant response, or appointments, in jeopardy. Using accurate travel distances and expected road travel journey times for each part of the day, skills of your personnel, the engine considers the entire schedule in real-time and reacts to minimize your costs and maximize your service response. In most cases, thousands of options are considered in a matter of a few minutes. When implemented with Solarvista™ 7.0 Mobile Worker, Solarvista™ 7.0 Optimizing Scheduler can "drip-feed" jobs to the mobile workforce on an on-going basis ensuring that the most efficient resource is used at any one time. Real-time status updates also allow the application to re-plan schedules based on situations which do not go to plan (e.g. traffic jams, illness, longer than expected jobs, “no-shows” etc).

 

 

 

Where to use

• On-site Break/Fix
• Field Resource Planning
• Installation/Commissioning
• Planned Maintenance
• Job/Route Planning

 

Features At-a-Glance

• Fully automated scheduling.
• Real-time optimisation of schedules.
• Schedules against service levels (SLAs) or books appointments.
• Uses advanced “simulated annealing” scheduling algorithms.
• Integrated Gantt Manager displays schedule with updates in real-time.
• Drag & drop functions with full SLA and rule validation.
• Jeopardy notifications via visual indicators or list.
• Hover information windows.
• Dynamic Show Candidates Tool.
• Messaging/notifications to mobile devices.
• Job search and filters.
• Multiple zoom levels.
• Easy to read ‘now’ line.

 

Benefits & Return on Investment

• Automatic scheduling without human intervention.
• Real-time optimisation ensures maximum productivity.
• Minimised overtime costs.
• Improved customer satisfaction.
• Reduce planning manpower by up to 70%.
• Improve field resource productivity by up to 20%.
• Offer cost-effective appointments time banded against known resource availability.
• Reduced level (SLA) violations.

 

Features

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7.0 Optimizing Scheduler (see link to left above on this page).