Contact Centre Module

Perspective

Today, customers expect to call a single point and be given information about their sales and / or service orders, enquiries, quotations, shipping status, invoices and payments etc in the minimum amount of time. All of this requires an integrated system that delivers everything known about the customer to the customer service agent quickly and efficiently. To meet this challenge, Solarvista™ has developed Solarvista 7 Business Manager - Contact Centre Module.

Introducing... Solarvista 7 Business Manager - Contact Centre Module

Solarvista 7 Business Manager - Contact Centre Module delivers a comprehensive feature set to enable a customer service agent to access all information from field service, help desk, repair centre, sales, inventory / logistics, agreements (ie contracts) and finance / accounting departments. It enables a single point of contact to be offered to the customer and allows customer service agents to view full customer histories, including low-level order line item details, record communications (such as telephone calls, emails, letters, notes, appointments etc) and quickly request follow-up actions from other departments linked to originating orders. In short, it delivers Customer Relationship Management (CRM) fully integrated with your business processes.

When used with other products in the Solarvista 7 Service Management System such as the Business Manager modules Service and Sales, Planner, MapTrak, Mobile Worker and Optimising Scheduler, this module supplements the core of a best of breed solution for your service-oriented department or organisation.

Where to Use the Solarvista Contact Centre Module

• Service Call Desks.
• Contact Centres.
• Sales Prospect Teams.
• Sales Teams.

Benefits of th  Solarvista Contact Centre Module

• Single point of contact for customers created.
• Impress customers on the first call.
• Better, smarter, quicker decisions by customer facing staff.
• Smoother flow of customer interaction updates with non-customer facing staff.
• Customers need tell their story only once… not several times.
• Capture true costs of interacting with customer.

Return on Investment from the Solarvista Contact Centre Module

• Improved call centre / service centre productivity.
• Improved customer satisfaction.
• Reduced costs via improved utilisation of staff.
• Increased capacity without cost increase via improved productivity.
• Improved customer retention due to improved customer satisfaction rates.

Features of the Solarvista Contact Centre Module

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7 Business Manager - Contact Centre Module.

Or please contact us for more information.