Mobile Worker

Perspective

Managing efficient use your field workforce is a key element in delivering exceptional service to your customers. The very nature of remote working means that inefficiencies are inherent and as such, it is difficult to maximise productivity without impairing service levels. To meet this challenge, Solarvista™ has developed Solarvista 7 Mobile Worker.

Introducing... Solarvista 7 Mobile Worker

Solarvista 7 Mobile Worker extends service automation to the field worker and the point of service delivery. It replaces traditional voice / fax notifications and paper-based service reporting and eliminates procedural delays, aids accuracy of data collection and delivers remarkably short service to cash cycles. Furthermore, it empowers field personnel with a decision support tool that delivers real-time data and eases their daily work life.

It is suitable for all categories of field service including, on-site breakdown / repair, installations, calibration, training and professional services and planned maintenance.

Where to Use Mobile Worker

• Field Service Repairs.
• Installation / Commissioning.
• Preventive Maintenance.
• Surveying.
• Asset Management.
• Professional Services.

Benefits of Mobile Worker

• Field Workforce

With Service Management Software, and in particular Mobile Worker, productivity is improved and your field workforce are empowered, with higher job satisfaction and a simpler working life.

• Customers

Improved customer satisfaction and much faster response times come from implementing service management software specifically designed to mobilise your workforce.

• Business Processes

Increased accuracy of service data plus real-time updating of data shared across enterprise results in slicker, more efficient business processes. This also results in increased cash flow and with the addition of scheduling software, businesses can be sure they are truly getting the most from their mobile workers.

Return on Investment from Mobile Worker

• Lower Costs

Inventory costs are reduced via better spare parts management and phone bills are lessoned as tiny data packets replace voice or fax calls that were traditionally used to transmit jobs. Also Mobile Worker can reduce SLA (Service Level Agreement) violations / penalties due to real-time status updates.

• Quicken Processes

With Mobile Worker there is no need to re-key service job data, saving time and speeding up processes as well as allowing back-office staff to use their time more effectively. Potential same-day billing is also possible with these much more efficient business processes, resulting in an increased cash flow.

• Better Service

Increase in first-time fix rates results from having a better service management system in place, which ultimately offers a better service to your customers. Field workers are able to be more productive and offer the customer a better service experience throughout every stage of the process from initial contact through to job completion.

Features of Mobile Worker

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7 Mobile Worker.

Or please contact us for more information.