Scheduler

Perspective

Making good scheduling decisions for field based work is a key element in delivering exceptional service to your customers. Today’s customers demand convenient appointments too that you can be sure you meet. For even this most skilled scheduling staff, this is a difficult task. What’s more, they want to arrange these via a number of channels, such as call centre, web or directly with the field worker. To meet this challenge, Solarvista™ has developed Solarvista™ 7 Scheduler.

Introducing... Solarvista Scheduler

Solarvista™ 7 Scheduler adds automatic assignment based upon the parameters of least travel time, skills, qualifications, parts, availability, preferred staff etc. This can be done entirely in the background, via a single click or via an appointment booking dialog to enable you to offer options to your customers using a simple list.

Where to Use Scheduler

• Service Job Dispatch
• Field Resource Planning
• Customer Service Centres
• Planned maintenance scheduling

Features of Scheduler at a Glance

• ‘Auto Assign’ function which assigns a Job/Action to the least cost/preferred personnel without user interaction.
• ‘Appointment Booking’ function enables a Job/Action to be assigned to least cost/preferred personnel via a list dialogue of offers that can be discussed with end user/customer.
• Uses real-road journey times in calculations.
• Performs decision based upon status of workload at time of request.
• Various criteria concurrently considered.
• Capacity reservation mechanism (optional).

Benefits of Scheduler

• Full visibility of personnel schedules.
• Accurate historical viewing of activity.
• Real-time job status feedback.
• Improved customer satisfaction.
• Better use of field resources.
• Immediate notification of jobs in jeopardy.
• Automated scheduling decisions and appointments offerings.
• Reduced planner / dispatcher workload.
• Reduced service level (SLA) violations.

Features of Scheduler

For a comprehensive list of features, please download the PDF Data Sheet for Solarvista Scheduler.

Or please contact us for more information.