By System Scope Complete System
Complete Service Management System
Is it time to move into the fast lane?
Introducing... Solarvista 7 Service Management System
Solarvista 7 Service Management System is an integrated suite of software products designed to enable service organisations to integrate customer, business and operational information and allow the streamlining of processes. In turn, this empowers staff to better manage their resources, improve customer service and lower operating costs. It is the result of over 20 years' experience by Solarvista Software and the system is proven worldwide and used by many thousands of users within small through to blue-chip companies.
The products, each available separately to suit your particular needs, are designed to cope with the complex needs of service businesses in particular. It is the only truly complete service management system developed by a single vendor and thus providing seamless integration between applications.
Solarvista 7 Service Management System connects field workers, office users and customers together seamlessly to empower staff to lower response times and costs, increase productivity, boost revenues, generate greater customer satisfaction and deliver a competitive advantage.
The system provides applications for service call / job administration, contract management, SLA management and escalation, inventory management, automated billing, opportunity and quotation management, sales order processing, field mobile data, semi and fully automated scheduling, route optimisation and GPS map-based tracking.
Benefits of Solarvista's Service Management System
- Automates key business processes, enabling quality improvements and consistent service level delivery.
- Empowers field staff with timely, relevant information whilst reducing costs associated with paperwork and phone calls.
- Streamlines the service / work order life cycle.
- Enhances management of agreement / contracts, personnel, inventory and assets.
- Improves resource utilisation and productivity.
- Provides real-time visibility of field resource activities.
- Boosts customer satisfaction and delivers a competitive advantage.
- Lowers operating costs and thus increases profits.
- Improves compliance with SLAs, contracts and warranties.
Technology of Solarvista's Service Management System
Solarvista 7 applications are built using standard Microsoft™ technologies such as Windows™ and SQL Server™ using Microsoft .NET framework. The desktop applications run on Windows (2000, XP and Vista). Desktop applications may also be run via application servers such as Citrix™ or Terminal Services / RDC.
The mobile applications run on standard Windows Mobile™ devices and communications are carried out using proven internet technologies. Software updates and configuration changes are automatically dispatched “over the air” eliminating the need to update each field worker’s device individually. The web applications run on Microsoft IIS and may be accessed via internet explorer browsers.
Products Available with Solarvista's Service Management System
Solarvista 7 consists of several products that may be combined to suit your requirements:
Testimonial
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"Solarvista was the best fit and most effective solution for us. They worked with us to understand the business issues that we faced."
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