In Training: DMG Delta

SHEFFIELD, UK (January, 2012)

Several of their team recently attended a four day training programme in Sheffield in order to familiarise themselves with the system and its capabilities. They were the Resources Director, Management Accountant, IT manager, Service Manager and the Marketing Executive and the following contains quotes from their responses at the end of their training.

DMG Delta expects Solarvista to “bring advantages to our business by completely changing the way that our business operations work; helping to improve processes and increase efficiencies.” In addition to this it will allow “clear and precise reporting” and “better traceability of parts and staff” by holding all information in one place. Plus key benefits for the Marketing Department will include “improved CRM, opportunity management and customer service, as well as better reporting on campaign ROI (return on investment).

They have chosen the Solarvista Service Management Solution as it will assist them in “improving customer service”, provide “increased visibility” facilitate “better management” and “support the business as it continues to grow”.

The decision to implement Solarvista was not taken lightly, but after comparing the different systems available, they decided that Solarvista 7 was the “best fit to our needs.” It offers “much better levels of support than our previous system” and, as an “Industry Leader”, Solarvista not only has “more features for the price” but will be a longstanding “partner for the future”.

Solarvista believes that training is a key factor in the successful implementation of a new mobile workforce management software; all staff need to be aware of the increased functionality of your company’s service management system and be able to use it efficiently in their day to day jobs. This training involves a full breakdown of all relevant areas of the system, such as the scheduling and dispatching tool, the mobile software on PDA devices, asset and inventory management, SLA contract management and GPS tracking devices.