Computer Telephony

Perspective

Customer's expect fast, prompt and effective service whenever they call you. If your customer service agents knew who was calling before they answered and had immediate access to their records upon answering the call, you could deliver a supremely efficient and impressive service. To meet this challenge, Solarvista™ has developed Solarvista 7 – CTI Telephony.

Introducing Solarvista 7 - CTI Telephony

Solarvista 7 - CTI Telephony, an accessory of Solarvista 7, enables your customer service agents to be presented with the customer's record as soon as the caller's ID is identified. This enables the customer to receive immediate service without the need to ask the customer to identify themselves using name, address, postcode, customer reference numbers etc. This means that service requests can be registered in the minimum of time. Also, when calling the customer, the customer service agent can use the software to dial, thus saving time and occasional errors dialling using a phone handset. The record of the call itself will be automatically recorded in Solarvista 7.

Where to Use Computer Telephony

• Customer Service Centres.
• Help Desks.

Benefits of Computer Telephony

• Reduced workload in call centre.
• Improved customer service levels.
• Accurate dialling from better maintained records.
• Improved management reporting.
• Register new service requests in super-quick time.

Return on Investment of Computer Telephony

• Reduce call centre / administration headcount with more streamlined call taking / processing.
• Improved customer retention.

Features of Computer Telephony

For a comprehensive features list, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .