Agreements Module

Perspective

Whatever your services types, customers are demanding more flexible terms in which to engage your business. But managing and controlling your business when it is operating with flexible and / or variable service levels and revenue / payment mechanisms is no easy task. To meet this challenge, Solarvista™ has developed Solarvista 7 Business Manager – Agreements Module.

Introducing... Solarvista 7 Business Manager - Agreements Module

Solarvista 7 Business Manager – Agreements Module, delivers a state of the art feature set to enable any service oriented organization to offer services on a pre-packaged contractual basis. It offers refined and proven processes to streamline service agreement (ie service contract) administration, service level (SLA) entitlement / validation, costs and supplemental revenue analysis, customer billing and renewal.

When used with other products in the Solarvista 7 Service Management System such as the Business Manager modules Service and Financials, Planner, MapTrak, Mobile Worker and Optimizing Scheduler, this module supplements the core of a best of breed solution for your service-oriented department or organization.

Where to Use the Solarvista Agreements Module

• Service Contract Administration.
• Subscriptions / Licensing.
• Repeat Billing Scenarios.
• Pre-pay Voucher Control.
• Accounting and Billing.

Benefits of the Solarvista Agreements Module

• Better Service Levels

Response times improved and first-time fix rates are increased with Solarvista’s Service Management Software. The Agreements Module can also help to eliminate SLA compliance violations.

• More Efficient Workforce

Workforce utilisation and productivity are improved by using Service Management Software. Also, the Agreements Module minimizes equipment or asset downtime and offers a single point of customer information.

• Compete More Effectively

The Agreements Module forms part of Solarvista’s Business Manager suite of applications, which aims to increase revenue generation and improve both customer and employee satisfaction; customers get a better service and employees are more successful in their job with Service Management Software.

Return on Investment from the Solarvista Agreements Module

• Better Workforce Utilization and Productivity

With Service Management Software it is possible to reduce the call centre or field workforce headcount by utilizing their time more effectively, or to increase capacity without increasing headcount by enabling staff to be more productive.

• Cash Flow Improved

The Agreements Module enables faster customer billing in order to improve cash flow within your business. Service Management Software also provides a clearer understanding of costs in order to allow more competitive pricing and helps to ensure high levels of customer retention.

• Costs Reduced

Service agreement (contract) costs are reduced with the Solarvista Agreements Module and downtime penalties can be eliminated. Superior spare parts management lowers inventory wastage and a reduction in duplicate efforts results in increased first-time fix rates.

Features of the Solarvista Agreements Module

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7 Business Manager - Agreements Module.

Or please contact us for more information.