Service Module

Perspective

Today's customers demand exceptional service. At the same time, shareholders demand improving returns. To achieve this, requires a new level of business practices and techniques to coordinate human and material resources in a complex service environment. To meet this challenge, Solarvista™ has developed Solarvista 7 Business Manager - Service Module... the core of the Solarvista 7 Service Management System.

Introducing Solarvista 7 Business Manager - Service Module

Solarvista 7 Business Manager – Service Module, delivers a deep and wide feature set to facilitate superior business management of any service-oriented organization, whether field-based, help desk-based or depot repair-based (or combinations thereof). It offers refined and proven processes to streamline call / job entry, Service Level Agreement (SLA) entitlement / validation, scheduling and dispatch, time and expense capture, materials recording and customer billing.

It is suitable for all categories of service, including on-site breakdown / repair, installations, calibration, meter readings, planned maintenance, professional services, returns authorisations, asset management and information services. When used with other products in the Solarvista 7 Service Management System suite such as the Business Manager modules Agreements and Inventory, Planner, MapTrak, Mobile Worker and Optimizing Scheduler, this module is the core of a best-of-breed solution for your service-oriented department or organization.

Where to Use the Solarvista Service Module

• Field Service.
• Help Desk / Internal Support.
• Repair Centre / Depot Repairs.
• Professional Services.
• Asset / Equipment Management.

Benefits of the Solarvista Service Module

• Better Service Levels

Response times improved and first-time fix rates are increased with Solarvista’s Service Management Software. The Service Module can also help to eliminate SLA compliance violations.

• More Efficient Workforce

Workforce utilization and productivity are improved by using Service Management Software. Also, the Service Module minimizes equipment or asset downtime and offers a single point of customer information.

• Compete More Effectively

The Service Module forms part of Solarvista’s Business Manager suite of applications, which aims to increase revenue generation and improve both customer and employee satisfaction; customers get a better service and employees are more successful in their job with Service Management Software.

Return on Investment from the Solarvista Service Module

• Better Workforce Utilisation and Productivity

With Service Management Software it is possible to reduce the call centre or field workforce headcount by utilizing their time more effectively, or to increase capacity without increasing headcount by enabling staff to be more productive.

• Cash Flow Improved

The Service Module enables faster customer billing in order to improve cash flow within your business. Service Management Software also provides a clearer understanding of costs in order to allow more competitive pricing and helps to ensure high levels of customer retention.

• Costs Reduced

Service agreement (contract) costs are reduced with the Solarvista Service Module and downtime penalties can be eliminated. Superior spare parts management lowers inventory wastage and a reduction in duplicate efforts results in increased first-time fix rates.

Features of the Solarvista Service Module

For a comprehensive features list, please download the PDF Data Sheet for Solarvista 7 Business Manager - Service Module.

Or please contact us to discuss your individual requirements.