Information Technology

Solarvista is an award-winning pioneer in service management technology, and remains at the forefront of innovation with our UK-based development team. Consequently this technology, combined with over 20 years’ experience implementing this kind of software, makes Solarvista the perfect choice for any business looking for a stable and efficient service management operation.

Highlander Case Study

One such IT company who chose Solarvista is Highlander, based in Sheffield, UK.

Highlander is an independent IT and telecoms systems and infrastructure provider, priding itself on technological excellence together with a high level of customer care. They already had in place very efficient processes, but required a service management system that would be effective at supporting them, particularly the service support aspects.

Solarvista offered Highlander “the most effective service oriented solution” according to Chris Muscroft, Commercial Director at Highlander; a solution that is also fully scalable providing the opportunity for further development as the business continues to grow.

The team at Solarvista developed a strong working relationship with Highlander, endeavouring to understand the business issues that they faced and tailoring the solution to suit their specific business needs. This resulted in, according to Chris Muscroft, “the effective implementation [of] an overall efficient service management operation, delivering low cost service with high levels of customer satisfaction.”

Read the full Highlander Case Study.