Extended Service Hours
Our application experts are on hand to offer a full product help desk service to support Solarvista 7, including voice-based and email-based support from 9am to 5pm GMT Monday to Friday. There is now the option to extend these service hours to ensure cover from 7am to 7pm GMT in order to ensure your business gets the best possible standard of service and the flexibility of an increase in hours covered.
Benefits of the Extended Hours Service
This service is not only ideal for those of our customers working outside of the GMT time zone, but also for any businesses who wish for service packs to be applied outside of their daily working hours. By updating to the latest service pack before 9am or after 5pm, staff do not need to vacate the system during working hours and so maximum productivity is ensured.
How the Service Works
Between 7am and 9am, 5pm and 7pm calls will be routed through our telephone system using a unique PIN given to every business that opts for the Extended Service package. One of our trained help desk team will then be able to deal with your enquiry and log any problems for you.
Critical Failure Cover
As well as this we are also offering the opportunity to purchase Critical Failure Cover, available 24 hours a day, 7 days a week. This service will ensure that there is always an expert available to help your staff in the case of a business critical priority 1 problem occurring.
What the Service Covers
The Extended Service with Solarvista will cover all priority 2 and priority 3 cases, ensuring a fix and resolving queries in the agreed deadline according to your agreement. All priority 1 cases will be treated as priority 2 outside of normal working hours, unless Critical Failure Cover is also purchased.
Please speak to your Solarvista project manager or ask a member of the help desk team for more details and the cost of Extended Hours Service and/or Critical Failure Cover to your business.
E-Newsletter Signup
Social Media
Request Demo
You can request a demo here.
