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The small print.

Specifications

for Solarvista Zappflow

Workforce Mobility Application Builder

 

TECHNOLOGY


ARCHITECTURE

Multi-tenanted, cloud-only microservices architecture. Uses “planet-scale” Microsoft® Azure™  Cosmos DB with fast HTML5/ JavaScript/CSS web client plus native mobile apps for iOS™, Android™ & Windows™ distributed for free (and verified) by applicable public app stores.

SECURITY

128-bit SSL encryption between web browser, apps & cloud services.

USER AUTHENTICATION

User authentication via Microsoft® Work or School Account (Office 365), or Microsoft® Personal Account.

WEB PORTAL

Responsive design for desktop, tablets & smartphones supporting both mouse & touch input.

MOBILE APPS

Native apps for iOS™ , Android™  & Windows™. Apps work offline or online. Installed & automatically updated via major app stores. Responsive & scalable to device size.

DATA CENTRES

Operated within Microsoft® Azure™  ISO27001 accredited data centres in UK, NL and IRL. US and AU/NZ coming soon. 

CUSTOMISATION

Built with Solarvista™  Zappflow™ technology, enabling all data, work items & activities/forms to be customised easily & with instant publishing to web portal & mobile apps. User can add/remove fields, edit labels, data types, validation & configure workflows to specific needs.

APPLICATION


CALENDARS / SCHEDULING live_s_icon_15

Calendar view for each operative viewable by agenda, timeline, day, week & month formats. Drag/drop from unassigned workflow stage to assign to operative & set scheduled date/time for working stages. 

WORK ITEMS

All templates can be edited or copied to new designs for complete customisation. Ability to add tags for filtering in views. Work items assigned to operatives are transmitted to the mobile apps which then follow prescribed workflows.

WORKFLOW

Every work item is controlled by a workflow designed to operate with the mobile apps. This allows easy yet controlled update of stage & restricts options presented to user. Choice of workflow styles with on/off toggles for specific stages. Each workflow stage then mandates selected activities or forms to be completed and controls next stage choices.

RECURRING WORK live_s_icon_15

Automatically generate work items (to a defined template). Optionally set to auto assign to a specific operative. Set to recur daily, weekly, week-days, monthly or one-time.

SIGNATURES

Capture signatures via forms using mobile apps at any workflow stage. May be mandatory or optional.

DOCUMENTS/PHOTOS

Attach files to work items, via web portal, which are automatically downloaded to mobile apps. Create document or photo fields within forms which can be mandated at key points in workflow. Mobile apps allow direct capture from camera where applicable or from camera roll/library.

ROUTINES/CHECKLISTS

Create forms for routine services or compliance checks which prompt for tasks to be performed or data to be captured. Forms can be added to any work item template at any stage for pre, during and post work routines. Answers given can drive conditional flow to skip sections.

LOCATION TRACKING live_s_icon_15

Capture location using mobile device location services (therefore device specific) upon workflow transitions & form submission. Locations are displayed within maps in web portal in various points.

MOBILE ACTIVITIES / FORMS

Design customised activities/forms for use via mobile apps. Field types supported are Text, Number, Decimal, Yes/No, Photo, Signature,  File/Document, Address (with Gazetteer) or Link. Picklist and search controls to select from static or dynamic data. Conditional flow expressions allow skip of sections. All forms can be presented during specific workflow stages or available anytime.

DATA SOURCES

Create custom data sources to hold additional information. These data sources are accessible directly by picklist or search fields in other data sources, forms or work items in web portal or mobile apps.

DATA GATEWAY preview_icon

Automatically feed data to and/or from external data stores using configured Connectors.

DATA IMPORT

In-built tool that imports a CSV text file and allows selection/mapping of fields to any data source, including both static data e.g. customers, equipment etc. & dynamic data i.e. work items.

MANUAL DATA EXPORT

Manual selection of records within views or using queries which then allows export to CSV or JSON.

AUTOMATED DATA EXPORT live_s_icon_15

Optional periodic batch export of data in CSV text format posted to connected Microsoft® OneDrive account.

AUTOMATED ACTIONS/INTEGRATION live_s_icon_15

When work items transition through workflow stages, or when forms are submitted, or when a data source row is edited:

  • Send an email using HTTP connector and third party email product (not included).
  • Send an email using internal designer and sending service. live_e_icon_15 preview_icon
  • Send internal notification (within portal).
  • Post to any data source via data gateway.
  • Post to a Microsoft® Power BI (not included).
  • Call a third-party web service.

VIEWS & MENUS

Create custom views (or groups of views) with filters, query expressions & column selection. Save to main menu with custom icon/name. Main menu in portal is fully configurable with editable icons, naming and sections.

DASHBOARDS/REPORTING live_e_icon_15

Real-time dashboards are supported via the use of a separate Microsoft® Power BI account (not included - must be purchased separately).

SYSTEM


ARCHIVING

Static data e.g. customers, products etc is permanently stored. Dynamic data i.e. work items & forms is held for 365 days after closure and then moved to long term archived storage.

INTEGRATIONS/CONNECTORS live_s_icon_15

Microsoft® OneDrive™ with ability to read/write files from specific location. Microsoft® Power BI with push post to data table created via web portal. Generic HTTPS web connector.

ONLINE HELP

From within web portal, online help is available. Help desk tickets can also be registered via web. Online help can also be searched using free text.

TEMPLATE LIBRARY preview_icon

Select from a shared library of work item templates and/or forms. Share your designs publicly or only between accounts you have access to.

GAZETTEER

Built-in worldwide database for cities, counties, provinces, states and countries (used for accurate and/or consistent address entries).

MULTIPLE ACCOUNTS live_e_icon_15

Operate multiple accounts from within web portal. Connect mobile apps to multiple accounts at one time. Useful for larger organisations to segment data and configurations.

AUDIT

Key workflow stages displayed with each work item.

AUTOMATED BACKUP

All data within account is backed up within data centres automatically every four hours.

DEVELOPER API live_e_icon_15

Full programmatic control via REST-based API (subject to fair usage throttling and limits).

UPTIME

Minimum 99% uptime per annum, including planned maintenance periods where access may be restricted.

PROFESSIONAL SERVICES


ON-BOARDING/TRAINING

Fixed price packages includes setup and configuration, including work item templates & forms if required, combined with introductory training done remotely using web meetings.

SUPPORT/SLA

Submit tickets to help desk via portal or via email. Direct phone support is also available live_s_icon_15. Guaranteed response time of eight working hours from confirmed receipt of request live_e_icon_15.

CUSTOM INTEGRATION

We will connect Zappflow to any other system (providing it has a suitable API). Additional charges may apply, depending upon complexity.

 

Questions?

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