J. Murphy & Sons Limited turns to Solarvista.
J. Murphy & Sons Limited was established in 1951 by John Murphy and was initially involved in...
128-bit SSL encryption between web browser, apps & cloud services.
User authentication via Microsoft® Work or School Account (Office 365), or Microsoft® Personal Account.
Responsive design for desktop, tablets & smartphones supporting both mouse & touch input.
Native apps for iOS™ , Android™ & Windows™. Apps work offline or online. Installed & automatically updated via major app stores. Responsive & scalable to device size.
Operated within Microsoft® Azure™ ISO27001 accredited data centres in UK, NL and IRL. US and AU/NZ coming soon.
Built with Solarvista™ Zappflow™ technology, enabling all data, work items & activities/forms to be customised easily & with instant publishing to web portal & mobile apps. User can add/remove fields, edit labels, data types, validation & configure workflows to specific needs.
Calendar view for each operative viewable by agenda, timeline, day, week & month formats. Drag/drop from unassigned workflow stage to assign to operative & set scheduled date/time for working stages.
All templates can be edited or copied to new designs for complete customisation. Ability to add tags for filtering in views. Work items assigned to operatives are transmitted to the mobile apps which then follow prescribed workflows.
Every work item is controlled by a workflow designed to operate with the mobile apps. This allows easy yet controlled update of stage & restricts options presented to user. Choice of workflow styles with on/off toggles for specific stages. Each workflow stage then mandates selected activities or forms to be completed and controls next stage choices.
Automatically generate work items (to a defined template). Optionally set to auto assign to a specific operative. Set to recur daily, weekly, week-days, monthly or one-time.
Capture signatures via forms using mobile apps at any workflow stage. May be mandatory or optional.
Attach files to work items, via web portal, which are automatically downloaded to mobile apps. Create document or photo fields within forms which can be mandated at key points in workflow. Mobile apps allow direct capture from camera where applicable or from camera roll/library.
Create forms for routine services or compliance checks which prompt for tasks to be performed or data to be captured. Forms can be added to any work item template at any stage for pre, during and post work routines. Answers given can drive conditional flow to skip sections.
Capture location using mobile device location services (therefore device specific) upon workflow transitions & form submission. Locations are displayed within maps in web portal in various points.
Design customised activities/forms for use via mobile apps. Field types supported are Text, Number, Decimal, Yes/No, Photo, Signature, File/Document, Address (with Gazetteer) or Link. Picklist and search controls to select from static or dynamic data. Conditional flow expressions allow skip of sections. All forms can be presented during specific workflow stages or available anytime.
Create custom data sources to hold additional information. These data sources are accessible directly by picklist or search fields in other data sources, forms or work items in web portal or mobile apps.
Automatically feed data to and/or from external data stores using configured Connectors.
In-built tool that imports a CSV text file and allows selection/mapping of fields to any data source, including both static data e.g. customers, equipment etc. & dynamic data i.e. work items.
Manual selection of records within views or using queries which then allows export to CSV or JSON.
Optional periodic batch export of data in CSV text format posted to connected Microsoft® OneDrive account.
When work items transition through workflow stages, or when forms are submitted, or when a data source row is edited:
Create custom views (or groups of views) with filters, query expressions & column selection. Save to main menu with custom icon/name. Main menu in portal is fully configurable with editable icons, naming and sections.
Real-time dashboards are supported via the use of a separate Microsoft® Power BI account (not included - must be purchased separately).
Static data e.g. customers, products etc is permanently stored. Dynamic data i.e. work items & forms is held for 365 days after closure and then moved to long term archived storage.
Microsoft® OneDrive™ with ability to read/write files from specific location. Microsoft® Power BI with push post to data table created via web portal. Generic HTTPS web connector.
From within web portal, online help is available. Help desk tickets can also be registered via web. Online help can also be searched using free text.
Select from a shared library of work item templates and/or forms. Share your designs publicly or only between accounts you have access to.
Built-in worldwide database for cities, counties, provinces, states and countries (used for accurate and/or consistent address entries).
Operate multiple accounts from within web portal. Connect mobile apps to multiple accounts at one time. Useful for larger organisations to segment data and configurations.
Key workflow stages displayed with each work item.
All data within account is backed up within data centres automatically every four hours.
Full programmatic control via REST-based API (subject to fair usage throttling and limits).
Minimum 99% uptime per annum, including planned maintenance periods where access may be restricted.
Fixed price packages includes setup and configuration, including work item templates & forms if required, combined with introductory training done remotely using web meetings.
Submit tickets to help desk via portal or via email. Direct phone support is also available . Guaranteed response time of eight working hours from confirmed receipt of request .
We will connect Zappflow to any other system (providing it has a suitable API). Additional charges may apply, depending upon complexity.