What’s different about Solarvista LIVE/X9?
There are many cloud based business applications that deliver field service operational control. However, many of these are quite new and not very rich in features. Solarvista LIVE/X9 is different because it is a derivative of the proven Solarvista 8 service management solution that is used by some of the largest organisations already. In short, you can get the advanced field service management software that used to be available only to large organisations for a fraction of the cost.
Can I start with a free trial?
Yes. These are for 15 days and are currently available for Essentials, Group & Business editions. Trials for Enterprise and Ultimate editions are coming soon.
What happens when my free trial ends?
We’ll give you an option to become a full subscriber. This is done by selecting your desired edition and quantity of users, entering payment details and we’ll do the rest. If you do not want to continue, we’ll simply delete any data you entered and close the account.
What do I need to be able to run the field service apps?
Our apps are known as either Desktop apps or Mobile apps. The Desktop apps run via a free downloadable app from Microsoft called Microsoft® Azure RemoteApp and it runs on PCs, Macs, Android, iPhones, iPads and Windows Phone/Windows RT/Windows10 tablets. Our Mobile apps are designed for field-based users and operate on an occasionally-connected basis. Apps are available for all major device types and distributed free via the respective app stores for iOS, Android, Windows Phone and Windows stores. Of course Solarvista LIVE/X9 is cloud based so you need a good connection to the internet.
How do we learn how to use the apps?
Firstly, all subscribers get unlimited access to our library of training video tutorials. But we go further than that; we will also provide 1-2-1 training sessions via web-based screen sharing tools. These are free and included as part of your subscription.
What’s included in the subscription fee?
We set out to provide ‘super simple’ pricing so we included just about everything in the per user price. This includes software, support, cloud hosting, maintenance, backups, training and all future upgrades. Even standard data import tools exist so you can bulk import data (not all data however). That’s it! Nothing else.
Can I really start small and grow big?
Yes. You can start with a small, simple field service management solution such as the Essentials edition and then when your business has grown, move to the next level or any of the others. You are getting to use software that really does run some of the largest and most advanced service companies in the world.