FAQ

Frequently asked questions about our field service management software and applications.

What’s different about Solarvista LIVE/X9?

There are many cloud based business applications that deliver field service operational control. However, many of these are quite new and not very rich in features. Solarvista LIVE/X9 is different because it is a derivative of the proven Solarvista 8 service management solution that is used by some of the largest organisations already. In short, you can get the advanced field service management software that used to be available only to large organisations for a fraction of the cost.

Can I start with a free trial?

Yes. These are for 15 days and are currently available for Essentials, Group & Business editions. Trials for Enterprise and Ultimate editions are coming soon.

What happens when my free trial ends?

We’ll give you an option to become a full subscriber. This is done by selecting your desired edition and quantity of users, entering payment details and we’ll do the rest. If you do not want to continue, we’ll simply delete any data you entered and close the account.

What do I need to be able to run the field service apps?

Our apps are known as either Desktop apps or Mobile apps. The Desktop apps run via a free downloadable app from Microsoft called Microsoft® Azure RemoteApp and it runs on PCs, Macs, Android, iPhones, iPads and Windows Phone/Windows RT/Windows10 tablets. Our Mobile apps are designed for field-based users and operate on an occasionally-connected basis. Apps are available for all major device types and distributed free via the respective app stores for iOS, Android, Windows Phone and Windows stores. Of course Solarvista LIVE/X9 is cloud based so you need a good connection to the internet.

How do we learn how to use the apps?

Firstly, all subscribers get unlimited access to our library of training video tutorials. But we go further than that; we will also provide 1-2-1 training sessions via web-based screen sharing tools. These are free and included as part of your subscription.

What’s included in the subscription fee?

We set out to provide ‘super simple’ pricing so we included just about everything in the per user price. This includes software, support, cloud hosting, maintenance, backups, training and all future upgrades. Even standard data import tools exist so you can bulk import data (not all data however). That’s it! Nothing else.

Can I really start small and grow big?

Yes. You can start with a small, simple field service management solution such as the Essentials edition and then when your business has grown, move to the next level or any of the others. You are getting to use software that really does run some of the largest and most advanced service companies in the world.

How do I know I can rely on the service?

We have been supplying business critical software for over 25 years so we know how important field service related systems are. But even we cannot offer the world-class performance and experience needed to run cloud data centres, hence why we selected Microsoft® Azure. Microsoft® Azure offers a 99.5% uptime guarantee.

How do I sign up and pay?

We have a Master Subscription Agreement (”MSA”) which defines the service we provide and our obligations to you (and vice versa). It’s not too long or onerous but an important document. You can sign up online and provide payment details at the same time. It takes approximately 24 hours for us to get you live from first registration.

Can my field employees use any mobile device?

Yes, we have mobile apps for iOS, Android and Windows Phone 8.1/Windows 10 Mobile. We also have Windows Universal apps for Windows 8.1/Windows RT/Windows 10 tablets/laptops. The apps are functionally identical so employees can be free to choose which device platform they prefer.

How do I select the right edition for my business?

Refer to the feature comparison matrix enabling you to compare features from one edition to another. Remember, you can always upgrade later if you need features in an upper level edition.

How do I connect my existing systems?

Our Solarvista NET technology enables us to connect Solarvista LIVE to virtually any system because our connection tools support the major communication protocols. It’s designed to connect on-premise systems (private) to systems in the cloud (public) and as such you can sure your data is secure.

How secure is my data?

Solarvista LIVE has been designed from the very beginning to offer the highest levels of security. It’s also been designed to be ‘corporate friendly’. It also runs entirely within Microsoft Azure cloud data centres. These are certified to the highest industry standards including ISO27001.

We use what is called claims-based, federated security. This means that you can control individual user access through identity services provided by Microsoft Azure.

All data transmitted to and from Solarvista LIVE is encrypted using SSL (”Secure Sockets Layer”) which means that data cannot be read by any other party. This is the same encryption used by online shops, banks and payment services.