Here's a list of frequently asked questions
There are many cloud based business applications that deliver field service operational control. However, many of these are quite new and not very rich in features. Solarvista LIVE/X9 is different because it is a derivative of the proven Solarvista 8 service management solution that is used by some of the largest organisations already. In short, you can get the advanced field service management software that used to be available only to large organisations for a fraction of the cost.
We have been supplying business critical software for over 25 years so we know how important field service related systems are. But even we cannot offer the world-class performance and experience needed to run cloud data centres, hence why we selected Microsoft® Azure. Microsoft® Azure offers a 99.5% uptime guarantee.
Solarvista LIVE has been designed from the very beginning to offer the highest levels of security. It’s also been designed to be ‘corporate friendly’. It also runs entirely within Microsoft Azure cloud data centres. These are certified to the highest industry standards including ISO27001.
We use what is called claims-based, federated security. This means that you can control individual user access through identity services provided by Microsoft Azure.
All data transmitted to and from Solarvista LIVE is encrypted using SSL (”Secure Sockets Layer”) which means that data cannot be read by any other party. This is the same encryption used by online shops, banks and payment services.
Yes. This is for 30 days and is only a taster of the software. The free trial will give you a feel for how the product looks, a basic functionality and show you how user friendly the solution is.
The trial does not have the full functionality of the Business, Enterprise and Ultimate editions. If you wish to see the full functionality of the software we would advise an online demonstration with a product specialist.
We’ll give you an option to become a full subscriber. This is done by selecting your desired edition and quantity of users, entering payment details and we’ll do the rest. If you do not want to continue, we’ll simply delete any data you entered and close the account.
You can download our product brochure which details each edition and what is included.
Business - our business edition is suitable for small to medium businesses with a minimum of 5 desktop users and 10 mobile users. This is our 'off-the-shelf' product that is feature rich and is suitable for most business needs.
Enterprise - this edition requires a minimum of 10 desktop users and 25 mobile users. Enterprise is configurable which makes it suitable for large companies with more advanced requirements.
Ultimate - This is our most advanced edition that requires a minimum of 20 desktop and 50 mobile users. This edition is suitable for the most complex and advanced requirements needed from enterprise organisations.
For more information about which edition best suits your needs, simply get in touch.
We have a Master Subscription Agreement (”MSA”) which defines the service we provide and our obligations to you (and vice versa). It’s not too long or onerous but an important document. You can sign up online and provide payment details at the same time. It takes approximately 24 hours for us to get you live from first registration.
We set out to provide ‘super simple’ pricing so we included just about everything in the per user price. This includes software, support, cloud hosting, maintenance, backups, training and all future upgrades. Even standard data import tools exist so you can bulk import data (not all data however). That’s it! Nothing else.
Yes. You can start with our entry level management solution which is the Business edition. This is a feature rich field service management solution suitable for small - medium enterprises. As your business grows and the need for a more complex and bespoke system arises you have the opportunity to move to our Enterprise or even Ultimate editions. The Enterprise and Ultimate editions run some of the largest and most advanced service companies in the world.
Yes, we have mobile apps for iOS, Android and Windows Phone 8.1/Windows 10 Mobile. We also have Windows Universal apps for Windows 8.1/Windows RT/Windows 10 tablets/laptops. The apps are functionally identical so employees can be free to choose which device platform they prefer.
Our apps are known as either Desktop apps or Mobile apps. The Desktop apps run via a free downloadable app called Citrix Receiver and it runs on PCs, Macs, Android, iPhones, iPads and Windows Phone/Windows RT/Windows10 tablets. Our Mobile apps are designed for field-based users and operate on an occasionally-connected basis. Apps are available for all major device types and distributed free via the respective app stores for iOS, Android, Windows Phone and Windows stores. Of course Solarvista LIVE/X9 is cloud based so you need a good connection to the internet.
Our Solarvista NET technology enables us to connect Solarvista LIVE to virtually any system because our connection tools support the major communication protocols. It’s designed to connect on-premise systems (private) to systems in the cloud (public) and as such you can sure your data is secure.
Firstly, all subscribers get unlimited access to our library of training video tutorials. But we go further than that; we will also provide 1-2-1 training sessions via web-based screen sharing tools. These are free and included as part of your subscription.