Keep on track.
Stay notified when service standards depart from plans or from service levels.
Solarvista 2-in-1 Field Service Management System & 'No-code' Application Platform
Solarvista includes an automated facility to notify users via portal, mobile app or email to issues related to performance, to help ensure smooth operations and customer satisfaction.
Setup criteria to intelligently analyse new work and/or status of work and then generate Follow-up records in future for nominated users or groups of users.
Setup notifications via email, push notice or in-portal message to specific users based upon specific criteria posted to the central event log. This allows users to be notified of exceptions only in very specific business areas.
Follow-ups can be configured to automatically send a rendered document (PDF) to a stakeholder (e.g., customer) at key points in the workflow. For example, a certificate at the end of a service.
Use the in-built document designer to create rendered PDF documents (such as work reports, certifications etc) and send automatically to internal users or customers and stakeholders.
Follow-ups can be setup manually too (instead of automated). These can monitor a specific piece of work and if an issue arises in the future, notify the user.
“We’re so impressed by Solarvista and the project outcome. They are professional, pleasant and challenge us with new ideas. We’ll be adding more users very soon.”
"Solarvista was selected for many reasons but mainly for the flexibility of the product which would enable us to adapt to any changes, without the need for coding or development.”
"We looked at several systems but the flexibility of Solarvista appealed to our unique business requirements. There are many job management systems in the market, but few have the ability and agility to be configured and deployed as quickly as Solarvista."