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- System Capabilities - 

Field Service Management

 

Solarvista 2-in-1 Field Service Management System & 'No-code' Application Platform

 

Streamline your field service operations.

Solarvista transforms your field service operations by providing ready-made and customisable features that work together to create intentful, easy-to-use, business process automation. Running in both web and on phones, tablets and PCs/laptops, it lets you do more, with less, whilst improving customer experience.

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Flexible for all workflows...

Repairs

Capture faults against assets and track with SLA response times. Record break/fix information.

Inspections

Automate inspection processes with recurring work items and defined forms for different types.

Maintenance

Perform recurring tasks with relevant checklists and forms completed.

Service

Perform miscellaneous tasks with customised procedures and activity capture.

Project

Capture project status information on a timely basis and report back into customised dashboards.

Custom

Create unlimited custom workflows specific to your needs.

FIELD SERVICE MANAGEMENT

Manage all your business data.


Store all information you need to run your operation, including customers, sites, equipment/assets, products, inventory info, pricing policies, agreements/contracts, service levels, rosters, skills, qualifications, territories, responsibilities, knowledgebase, workflow definitions and much more.

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FIELD SERVICE MANAGEMENT

Plan your work better.


Plan work using a calendar view for each operative viewable by agenda, timeline, day, week & month formats. You can drag/drop from unassigned workflow stage to assign to operative & set scheduled date/time for working stages. Automatic filtering of mobile users by criteria based upon each work item to be scheduled (manual option available also) means candidates are presented on-screen.

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FIELD SERVICE MANAGEMENT

Track all types of activity.


Automatically capture travel and working time. Record parts/materials used or required. Add notes or use camera for photos. Use custom forms to capture information about routine tasks or processes. Capture signatures both before work start and/or at the end. Custom forms can also be submitted anytime on an ad-hoc basis.

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FIELD SERVICE MANAGEMENT

Automatically generate bills & analyse costs.


Invoices (or just billing data) is automatically calculated in real-time from your own rules and generated automatically for completed work or recurring fees from service agreements. These invoices (or billing data) can be posted to other cloud services or exported to cloud applications.

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Just some of the benefits...

Deliver better service.

Create workflows that exactly match your specific customer or business needs. Operatives are prompted for specific information at key stages.

Become agile.

React quickly to new business demands as you can make design changes to the system yourself and publish these instantly to your users.

Improve cashflow.

Automated calculation of bills means you can send invoices or post data to your accounting software as soon as work is completed.

What our customers say...

Carter Synergy
"Streamlining the job process is key to success for us as the business operates on very short response times in a demanding market. Providing time saving applications is key to success in delivering their service. Solarvista really helps us do this.”
Head of Business
Industry: Refrigeration
Costa Coffee
"As one of the biggest changes that Costa Express have ever undertaken, Solarvista have delivered our new field service solution superbly... on time and within budget.”
Operations Director
Industry: Retail/Vending
Thermodial
"We especially liked the ability for Solarvista’s mobile applications to support custom form based input processes on tablets, something our engineers are looking forward to save them time."
Financial Director
Industry: Building Service

Other relevant capabilities...

Job Management

Manage different types of work efficiently.

Learn more
Technician checking cables in a rack mounted server in server room

Mobile Workforce Management

Empower field workers with easy-to-use mobile apps.

Learn more
Male construction worker smiling at a building site

Job Costing & Billing

Track costs and calculate charges in real-time.

Learn more
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Frequently asked questions...