Solarvista adds TechSee Augmented Reality

Solarvista’s adoption of TechSee’s augmented reality (AR) remote‑assistance technology marks a meaningful step forward for field service organisations looking to boost first‑time fix rates, reduce operational costs, and deliver a more intuitive customer experience. The combination of Solarvista’s 2‑in‑1 field service management and no‑code application platform with TechSee’s AI‑driven visual guidance creates a powerful, modern service ecosystem.

Solarvista already provides a flexible, no‑code environment for building and managing field service workflows, mobile apps, and scheduling processes. TechSee adds a complementary capability: real‑time visual assistance, where technicians, customers, or support agents can share a live video feed and receive AR overlays, object recognition, and step‑by‑step visual instructions.

Together, they create a seamless “see‑what‑I‑see” service model that reduces ambiguity, accelerates troubleshooting, and improves the accuracy of on‑site and remote work.

What TechSee Brings to the Solarvista Platform

Visual Guidance Overlaid on Real‑World Objects

TechSee’s AR engine can place contextual instructions directly onto the user’s screen, guiding them through tasks such as diagnostics, part replacements, or configuration steps. This reduces the cognitive load on technicians and customers alike.

AI‑Powered Device Recognition

TechSee uses computer vision to identify devices, components, and common issues. This allows Solarvista workflows to trigger the right guidance automatically, improving consistency and reducing training time.

Remote Assistance with AR Annotations

Support teams can draw, highlight, and annotate directly onto the live video feed, ensuring clarity even in complex environments. This is especially valuable for:

• Junior technicians needing expert support
• Customers performing self‑service tasks
• Remote triage before dispatching a field engineer

Conversational AR Assistant

TechSee’s virtual assistant can guide users through procedures with real‑time feedback and corrections, reducing the need for human intervention and enabling scalable self‑service.

Reduced Need for Field Visits

Remote visual diagnosis helps determine whether a site visit is needed at all—and if it is, ensures the technician arrives with the right parts and skills.

Higher First‑Time Fix Rates

AR guidance and AI recognition reduce errors and help technicians complete tasks correctly on the first visit.

Faster Onboarding

New technicians can rely on visual guidance and remote support, shortening the learning curve.

Better Customer Experience

Customers receive clearer instructions, faster resolutions, and fewer repeat visits—boosting satisfaction and loyalty.

Strong Fit with Solarvista’s No‑Code Philosophy

Because Solarvista allows organisations to design their own workflows without coding, TechSee’s AR capabilities can be embedded directly into custom processes, forms, and mobile experiences.

Solarvista’s integration with TechSee signals a broader shift in field service: moving from traditional ticket‑based operations to intelligent, visual, AI‑enhanced service journeys. Organisations adopting this combined solution can expect measurable improvements in efficiency, cost control, and customer satisfaction.

For more information about TechSee, see https://techsee.com/augmented-reality