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Paul Adams

Paul Adams


Recent posts by Paul Adams

5 min read

Field Service Summit, 2017, Warwick, United Kingdom

By Paul Adams on Mar 21, 2017 2:02:15 PM

Date: Tuesday, April 11th  2017

Topics: Events Company News
2 min read

Thermodial, leading HVAC supplier, uses Solarvista to manage field service.

By Paul Adams on Jul 5, 2016 10:24:34 AM

Solarvista are pleased to announce that leading HVAC supplier Thermodial has selected Solarvista to provide an integrated customer-service focussed ERP / field service solution.

Topics: Customer Success
1 min read

Service Management Expo 2017, London

By Paul Adams on Jul 4, 2016 12:56:50 PM

Date: Tuesday, June 20 to Thursday, June 22, 2017

Topics: Events Company News
1 min read

DMG Delta, leading HVAC supplier, uses Solarvista to manage field service

By Paul Adams on Jul 4, 2016 11:22:33 AM

A specialist in delivering commercial building maintenance, DMG Delta’s core philosophy is to deliver flexible and high quality services to their customers. From their offices in Stansted, Essex and London, DMG offer services that include heating, electrics, air conditioning, plumbing and water treatment. These services are suitable for buildings of all sizes, whether they are commercial, residential, municipal or industrial.

Topics: Customer Success
2 min read

What's the difference between Stack & Diary in Planner?

By Paul Adams on Jun 15, 2016 1:27:00 PM

Work scheduling and diary planning is one area of field service that’s done in very different ways from industry to industry. Even within the same industries, planning and work scheduling can be done very differently from one business to the next.

Topics: Product News Knowledge
5 min read

Why independent field service software & mobile specialist means best-of-breed?

By Paul Adams on May 18, 2016 11:34:00 AM

At Solarvista we’re fiercely proud to deliver the very best in field service management software and it is our independence that enables us to maintain the single minded focus needed to achieve this goal so successfully. We do not have conflicting interests, from the board room to the front desk our manager is ‘the task in hand’ – to develop and supply the very best field service management software.

Topics: Product News Industry Topics
3 min read

The advantages and disadvantages of BYOD.

By Paul Adams on Apr 13, 2016 11:26:00 AM

The BYOD (“Bring Your Own Device”) debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the workers, and the customers?

Topics: Product News Industry Topics
3 min read

The advantages and disadvantages of BYOD.

By Paul Adams on Apr 13, 2016 11:05:00 AM

The BYOD (“Bring Your Own Device”) debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the workers, and the customers?

Topics: Industry Topics
4 min read

How I switched from iPhone to Windows Phone and survived (just!).

By Paul Adams on Mar 15, 2016 10:30:00 AM

I suppose I have always been a “power user” when it came to phones. I’d moved from an old “feature phone” to a “smartphone” way back when the Windows Mobile/Pocket PC phones came out, notably in my case an O2 XDA. It seemed to be the way forward but then when Apple launched the iPhone, it was such a dramatic jump in ease of use, compared to a stylus (yes, stylus – seems bizarre now!) driven phone to a finger/touch driven phone. It made everything so easy… photos, web and especially music. And installing apps became so easy (compared to copying over ‘installer’ exe files and “running” them).

Topics: Industry Topics
3 min read

The mobile app is dead. Long live the platform!

By Paul Adams on Mar 9, 2016 11:05:00 AM

At Solarvista, we launched our first mobile app way back in 2002, called Mobile Worker. It was designed to operate as field service mobile application with our existing field service management back office ERP suite. It did it very well. But… that’s all it did. Yes, you could receive jobs. Yes, you could order parts. Yes, you could capture signatures, take pictures etc. And it worked offline as well as online. In fact it did all of the things that we could think that service technicians wanted to do. It was (and still is) a great application. In fact, it’s used to this day for thousands of users.

Topics: Product News Industry Topics
3 min read

Inventory management in field service is hard to get right.

By Paul Adams on Feb 17, 2016 10:51:00 AM

Leading edge practitioners have long recognised that effective visible inventory management and stock control are very different from simple inventory reduction. As a result of a sophisticated inventory management system, a world class cost-effective service operation can differentiate itself from the competition, lower costs and drive up customer satisfaction.

Topics: Industry Topics
2 min read

Solarvista LIVE/X9 Business Edition is now available.

By Paul Adams on Jan 20, 2016 9:30:00 AM


We are pleased to announce the general availability of the Business Edition of Solarvista LIVE/X9, the cloud-based Field Service Software and Mobile apps solution.

Topics: Product News
3 min read

SaaS and Agile projects - the perfect combination for reduced cost and quicker implementations.

By Paul Adams on Dec 17, 2015 1:30:00 PM

As one of the founders of Solarvista Software, a leading UK-based developer of field service management software, I’ve been involved in hundreds of service management software implementation projects, large and small, complex and simple. These implementations are usually shaped as a result of the pre-sale procurement process with the “RFP” or Request for Proposal being at the heart of the “definition”. When software was purchased “the old way”, i.e. with large commitments (the “license fee” and let’s face it, “heavy contracts”) in advance, this made perfect sense. The customer wanted to know what they were getting and be sure of it. Of course, a completely understandable position. These RFP documents are usually a collection of individual requirements, gathered from submissions made by multiple individuals within the organisation.

Topics: Industry Topics