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At Solarvista we’re fiercely proud to deliver the very best in field service management software and it is our independence that enables us to maintain the single minded focus needed to achieve this goal so successfully. We do not have conflicting interests, from the board room to the front desk our manager is ‘the task in hand’ – to develop and supply the very best field service management software.

To Solarvista’s clients the benefits that come from working with an independent software house are obvious – especially when it comes to field service management software that works hard to save them money and keep them running efficiently. However, it seems that not everyone is aware of the benefits. We are often asked how we can compete with the “big boys” with their huge marketing and sales budgets.

The answer is we simply have to let our solutions and staff speak for themselves. We’ve always offered a bespoke total solution and our ability to react to both market and our clients changing needs is unrivalled. When our client demand a change we’re on it! No prioritisation behind competing projects. Our focus is field service management and related processes and this is our only priority.

The Solarvista stick of rock

You know the message that runs through a stick of rock – it’s the same at the top as it is at the bottom. Snap it and it’s still the same. Well we’re no different here at Solarvista. We’re field service management experts and that runs through the company from top to bottom. Every staff member in a key role – support, development, sales, implementation – all have years of mobile workforce planning and scheduling experience. Given that our company delivers mobile workforce solutions you might consider that a benefit. We have your every base covered, check our testimonials!

We’re committed to providing a great working environment for our specialists – something that’s evidenced in our uncommonly low staff turnover. With that in mind, we have an unusually focussed team that’s uniquely able to ensure that efficiency and cost-saving go hand-in-hand, and Solarvista’s software is fit for purpose.

Commitment and drive

Given our long heritage and the relatively young age of the staff we’re committed for the long term. We have invested heavily in both our staff and our business model, and we feel we have the necessary skills and drive to deliver the next generation of software for service business management.

Far from shying away from the challenge and trying to sell the company or just build on existing out-of-date software, we’ve actually started again with a new set of technologies that enabled us to build on what we already had… and be fit for purpose in today’s mobile first, cloud first, security sensitive world.

Rest assured we’re here for the long haul, and despite the outlooks of many of our contemporaries, we’re here to stay. The whole Solarvista team is fully committed to providing a bespoke service to all customers for years to come. We 100% believe in what we do.

We’re agile

If a problem exists, an independent software house can address it. A niche independent software house like Solarvista we can address it immediately. There’s no fighting for resource or against conflicted and often contradictory considerations as we only have one purpose – service management solutions.

Our agile approach, together with Software-as-a-Service, means we can deliver what you want with the minimum of cost. Our approach to agile projects is a methodology that has delivered major solutions in weeks, not months… and all without project resource wastage.

Our goals are your goals

Our clients want to save costs and improve customer service and we help them to realise this. Our focus on the goals of our customers allows us to bridge the gap between increasing efficiency and increasing the level of customer service. We don’t deliver solutions that drive increased staffing and we don’t profit from a poorly implemented manually intensive solution.

We are meticulous in our approach to delivering a streamlined solution which enables businesses to rationalise their operations, allowing customers to keep their mobile workforce and service operations efficient.

Additionally, there’s no need for our customers to pay for features that they don’t need. Our clients can choose from five editions to select a version of our software that meets their needs and their budget. Whilst we provide complex solutions for large mobile workforces we don’t demand you pay thousands or take on the full solution. Our customers simply choose what they need and that’s what they pay for!

Whilst we’re happy to advise potential customers of the benefits, we don’t push a hard sell, as we believe our products speak for themselves. We work with you to solve problems. We will never propose a solution or product that we don’t 100% believe is right for your purpose.

We also feel that our ability to integrate with existing software and systems supports our customers without forcing them to work with us and us alone – our clients are under no pressure to work in any other way than how they choose.

We have one eye on the future at all times

Our expertise means we are constantly asked to deliver new and improved solutions. It’s got to be reassuring that your software partner has taken advantage of the latest technology. Keeping up with technology is indeed hard to do, especially in today’s fast moving world. But it pays distinct dividends in many ways and ultimately is cost efficient in the long run.

Our customers have faith in us

We feel we’ve more than proven ourselves as a major player in our industry. Our hard work and innovative approach to our solutions has led to many businesses large and small choosing to work with us on a long-term basis. Solarvista’s enviable list of clients and the extended time we’re able to retain them speaks volumes. Take Britvic, for example. When their technical services division, responsible for over 70,000 drink dispensing assets in the UK, needed a new field service solution to increase engineer efficiency and improve customer experience they undertook a lengthy selection process. After a very detailed review of all the options they selected Solarvista. Our solution not only met their all their key selection criteria but integrated into their core systems with real-time interfaces to corporate ERP systems and databases. For us, this serves as proof that we’re able to offer reliable, business critical solutions for businesses of any size.

Looking at the bigger picture there are numerous benefits for clients wanting to use a specialist independent service management software house that has their goals in mind, and we’re happy to say we aim to stay that way.

Solarvista are a leading provider of Service Management Software including  inventory management and stock control. Our constantly evolving products are available in five editions to meet the needs of your business large or small both now, and in the future. Read more about our Field Service Management Software Editions and arrange a free trial or contact us for more information or to discuss your requirements.

Paul Adams

Written by Paul Adams