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Carrissa Etches


Recent posts by Carrissa Etches

1 min read

Solarvista is an Approved G Cloud 12 Supplier

By Carrissa Etches on Nov 1, 2019 1:11:21 PM

We are delighted to have had our supplier application accepted for G Cloud 12 and accordingly, we are now listed on the governments Digital Market Place. This is where public sector buyers can purchase our cloud field service management solution without the need to undertake prior screening, as we meet the standards required by the government.

Topics: Industry Topics Company News
2 min read

Leading Construction Group, Murphy choose Solarvista.

By Carrissa Etches on Feb 15, 2019 10:02:43 AM

Murphy & Sons Limited is a leading global, multi-disciplined engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure.

Topics: Customer Success Company News
3 min read

Field service trends to watch out for in 2019.

By Carrissa Etches on Jan 24, 2019 10:49:18 AM

Year after year we have witnessed growing developments to the technologies available on the market, for not only the Field Service Industry, but the entire mobile workforce industry. Having the ability to completely mobilise your workforce and automate your processes has never been so desirable and this is set to continue throughout 2019.

Topics: Industry Topics
4 min read

Carter Synergy, leader in refrigeration & core building services, use Solarvista.

By Carrissa Etches on Jan 2, 2019 2:56:38 PM

Market leader of refrigeration, Carter Synergy, gain a “60% increase in productivity” through Integration to customers and LIVE Mobile Transformation.

Carter Synergy, a nationwide provider and market leader of refrigeration, mechanical and other core building services, are a long-standing customer of Solarvista Software, providing them with a solution for their field service and workforce for over 5 years.

Topics: Customer Success

Arqiva, Leading Broadcast & Telecoms Company invest in Solarvista

By Carrissa Etches on Dec 18, 2018 1:43:21 PM

Find out how leading broadcast and mobile communications company, Arqiva, selected Solarvista Software, implemented the solution and the results from this.

Topics: Customer Success Downloads
3 min read

When is the 'right' time to invest in modern field service technology?

By Carrissa Etches on Sep 7, 2018 11:30:00 AM

In this article, we discuss how investing in modern field service technology can drive up your efficiencies, maintain customer loyalty, enhance the customer experience and maximise your profits to ensure you stay competitive in today’s market.

Topics: Knowledge
3 min read

What can you expect from an ISO 9001 certified software vendor?

By Carrissa Etches on Jun 22, 2018 4:15:43 PM

ISO 9001 is a globally recognised standard for quality management across organisations which enables them to demonstrate excellence of a quality management system.

Topics: Company News
3 min read

Why customers get great service with Solarvista Software.

By Carrissa Etches on May 1, 2018 9:26:00 AM

Here at Solarvista, we understand that customer service is paramount, especially when providing Software-as-a-Service (SaaS) within the Field Service and Workforce Management industry, where substantial responsibility lies in the hands of the software vendor. We consider customer service to be just as important as the capability of the product, and that’s why we deliver unparalleled service from the moment your enquiry drops into our inbox, right through to the final stages of implementation- and beyond.

Topics: Company News
2 min read

Get real-time business intelligence by connecting to data.

By Carrissa Etches on Apr 26, 2018 8:03:00 AM

Technology today allows us to capture a vast amount of data within our service department on a granular level, but wouldn’t it be advantageous if this data could be accessed from anywhere, anytime and viewed in an easy-to-read dashboard with all the key statistics required?

Topics: Knowledge
3 min read

Scheduling: Manual, Automated or Optimising?

By Carrissa Etches on Mar 15, 2018 2:01:00 PM

It is important to define what is meant by each of these terms to ensure that you are investing in a solution that is right for your service delivery; you need to be fully aware of what your chosen scheduling system is, and is not, capable of.

Topics: Industry Topics Knowledge

The top 4 "measurable" results that every field service business can achieve through technology.

By Carrissa Etches on Mar 9, 2018 1:23:48 PM

In this latest ebook, we take a look at all the ROI results that can be achieved by implementing a field service management software such as Solarvista LIVE/X9 and choose the top 4 gains.

Topics: Downloads Knowledge
2 min read

To Schedule or Not to Schedule?

By Carrissa Etches on Mar 9, 2018 10:11:00 AM

To Schedule or Not to Schedule?

For a number of companies, the cost and potential business disruption of implementing a Scheduling Solution is off-putting. Many managers would readily admit that they “make do” with an existing system already in place, even if it doesn’t completely fulfil the needs of their business.

Topics: Industry Topics Knowledge

5 Simple Steps to Improving your First-time Fix Rate

By Carrissa Etches on Feb 28, 2018 3:38:14 PM

EBOOK: 5 Simple Steps to Improving your First-time Fix Rate.

Download the below ebook for free to assist you in improving your first time fix rate. Simply click below.

Topics: Downloads Knowledge
1 min read

Solarvista Software Achieves the ISO 9001 Certification

By Carrissa Etches on Jan 31, 2018 1:45:48 PM

Solarvista Software Achieves the ISO 9001 Certification

We are thrilled to announce that after careful assessment, we have been approved for the ISO 9001:2015 certification.

Topics: Product News Knowledge Company News
3 min read

The Top 5 Reasons you Should Move to the Cloud this Year

By Carrissa Etches on Jan 17, 2018 3:06:24 PM

The Top 5 Reasons you Should Move to the Cloud this Year

No, we are not talking about those things in the sky. You are probably aware that the cloud is a secure way to store your data, files and documents all in one place rather than storing it locally, on hard drives or within servers. More specifically to field service, it’s a way you can access your service management system anytime, anywhere and know your customer data is secure. 

Topics: Industry Topics Knowledge
5 min read

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

By Carrissa Etches on Dec 5, 2017 11:35:00 AM

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

It doesn’t go unnoticed that there is some scepticism about the cost benefits of operating cloud-based, “software-as-a-service”. It’s understandable when you compare to scenarios where you “buy once, use forever”. Surely, it’s always “cheaper to buy than rent” I hear you say?

Topics: Industry Topics Knowledge
3 min read

How to get the right engineer to the right customer... at the right time!

By Carrissa Etches on Nov 24, 2017 9:58:00 AM

How to get the right engineer to the right customer... at the right time!

This is a question that Field Service Managers ask us all the time and there certainly isn’t a simple answer. What is crucial however, is the co-ordination and usage of key data related to field service. Some data is relatively static and some data is quite the opposite i.e. it’s live and very, very recent.

Topics: Industry Topics Knowledge
4 min read

Managing a field workforce is easy when you have the right tools.

By Carrissa Etches on Nov 20, 2017 9:35:00 AM

Managing a field workforce is easy when you have the right tools.

There is one distinct facet about managing a field workforce that fundamentally changes the techniques needed and that is the fact that your resources are disparate, usually on their own and probably out of contact. Add to this, the concept of reactive work schedules and you have a business problem that is far and away one of the greatest to manage and resolve.

Topics: Knowledge
4 min read

How can field service software create happy customers and repeat business?

By Carrissa Etches on Nov 10, 2017 9:30:00 AM

How can field service software create happy customers and repeat business?

Customers always seek good value but in recent surveys, “value for money” is not the first criteria for delivering customer satisfaction. In field service, surveys consistently tell us that “good quality service” is what people most value. This term is a little vague however; what does it mean? And how can software help deliver ‘good customer service’ and ‘happy customers’?

Topics: Industry Topics Knowledge
1 min read

How to use technology to reduce the time it takes to manage a field service business.

By Carrissa Etches on Nov 6, 2017 10:00:00 AM

EBOOK: How to use technology to reduce the time it takes to manage a field service business.

In this ebook, we focus upon the benefits of good, well-implemented field service management software and mobile apps and how they reduce the demands upon you.

Topics: Downloads Knowledge
1 min read

Solarvista achieves Microsoft Silver Competency Status

By Carrissa Etches on Oct 25, 2017 9:30:15 AM

Solarvista Software are pleased to announce we have achieved the Microsoft Silver Competency Partner status. The Microsoft Silver Competency Partner level demonstrates proven expertise in delivering quality solutions as an Independent Software Vendor (ISV), specifically for IP & Solution Development. Microsoft competencies are designed to meet our existing customers’ needs and be recognisable to prospective ones, ensuring high levels of credibility. In order to receive this partner status, we have undertaken several examinations and assessments, as well as providing various customer evidence and references to further support our value.

Topics: Company News
3 min read

The AA uses Solarvista Software to manage their home emergency field service operations

By Carrissa Etches on Sep 6, 2017 9:00:00 AM

The Automobile Association (“The AA”) is one of the UK’s most trusted brands and the undisputed leader in Roadside Assistance.  Another key part of the business provides cover for home and heating emergencies & maintenance, as part of AA Insurance Services.

Topics: Customer Success

The top 10 "often forgotten" risks when selecting a field service software

By Carrissa Etches on Sep 1, 2017 1:25:00 PM

FREE DOWNLOAD

There are many factors to consider when choosing a field service software but these 10 risks are often overlooked when purchasing a software to manage your business operations. This ebook is a handy little guide that will assist you in making a decision for a suitable software:

Topics: Downloads Knowledge

End to End Field Service: What does it mean?

By Carrissa Etches on Aug 29, 2017 2:53:37 PM

FREE DOWNLOAD

End to end field service was one of the biggest buzz phrases heard during the past year. But what exactly do we mean by end to end? Is it achievable? In this white paper, published by Field Service News but sponsored by Solarvista, we explore some of the technology solutions and issues of achieving this.

Topics: Downloads Knowledge

Is BYOD the future of managing a mobile workforce

By Carrissa Etches on Aug 29, 2017 2:39:02 PM

FREE DOWNLOAD

The BYOD debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the mobile workforce, and the customers? 

Topics: Downloads Knowledge