ISO 9001 is a globally recognised standard for quality management across organisations which enables them to demonstrate excellence of a quality management system.
Choosing a software provider with this certification comes with many advantages compared to choosing a vendor without one. Below are the top 5 benefits to choosing an ISO 9001 certified Field Service Provider:
1. Quality control at all levels.
The ISO 9001 framework ensures quality at all levels within the organisation to ensure the services and product delivered meets the high level of standards and criteria set out by the ISO Certification bodies. This way you can be sure that the service and product delivered by the company meets the standards you should expect and is the evidence you need to proceed with your preferred supplier.
2. Strong customer focus and enhanced satisfaction.
The standards are set with the customer in mind. So you can be assured that customer satisfaction leads the way within the organisation as the standards aim to reduce errors and improve efficiency within operations. This provides customers with the confidence in the ability to deliver your requirements.
3. Globally recognised and trusted.
The standard was put together by industry experts from around the world and is globally recognised. This provides international customers with assurance that the standards will be met not only with the UK but internationally too which is an added benefit if the company grows and develops outside of the UK. It allows a company to put their trust into the provider on the basis that they have this recognition.
4. Continuous improvement.
The ISO 9001 standard reassesses the standards on an annual basis to ensure that the company is meeting the standards set out and continue to do so. This is comforting to a customer to know that the standards will not slip, and improvements will continue to be made throughout their subscription.
By choosing a software vendor that has the ISO 9001, you can expect an exceptional level of professionalism from the beginning as there is a key focus on having a committed leadership team that set and drive standards across all departments, as well as continual improvements to ensure the certified vendor is delivering the best possible experience from the moment of interaction.
Solarvista Software have recently become certified as we wanted to prove our level of standards and commitment to our customers as well as continue to improve our level of services and the quality of our software. In short, we wanted to show you that the proof is in the pudding. We don’t just make statements about our products and services, we like to verify them too.
Solarvista is the UK’s leading independent provider of cloud-based field service software and mobile apps. We develop all the products required to enable you to get the right person to the right customer at the right time. Our products are in use by some of the UK’s best-known brands as well as many lesser known but leaders in their industry. All our products are available as cloud-based software-as-a-service with simple monthly fees.
Solarvista LIVE/X9 is software that helps people who run field service-oriented businesses. It enables our customers to deliver exceptional service levels whilst increasing efficiency and driving revenue growth. It is the only complete solution that manages customer assets, service levels, contracts/agreements, job scheduling, job task control, parts, billing, and quotations. Solarvista LIVE/X9 is cloud-based so no hardware is required. It's accessible via every device type, is available in three editions to suit any business size and via simple all-inclusive per user pricing.