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10 min read

Summer & Winter 24 Updates: so many features, we nicknamed it 'Solarvista 10'!

Our 'Summer 24' and 'Winter 24' Updates for Solarvista cloud product/platform boast the largest number of new features we ever released in a short...

6 min read

Empowering Non-Tech Users: Reducing IT Resource Dependency with No-Code Application Builders

Discover the financial advantages of using 'no-code' application builders to reduce IT resource dependency and empower non-tech users in field...

2 min read

Solarvista Launches World’s First ‘2-in-1’ Field Service Management System & No-code Application Platform

The UK-based company claims to offer the world’s first solution that offers a hybrid of our-of-box field service application and customisable apps in...

2 min read

When is the 'right time' to invest in modern field service technology?

In this blog article, we discuss how investing in modern field service technology can drive up your efficiencies, maintain customer loyalty, enhance...

3 min read

Solarvista Invests in Solar Panels to Make Significant Green Savings

Here at Solarvista in Sheffield we recently invested in some state of the art solar panels and are starting to reap the rewards – a lot more quickly...

3 min read

How Does Solarvista Provide Such Great Customer Service?

Here at Solarvista, we understand that customer service is paramount, especially when providing Software-as-a-Service (SaaS) within the Field Service...

3 min read

The Top 5 Benefits of Using Service Scheduling Software

There are many benefits to introducing Planning or Scheduling options to your business, for back-office workers, mobile engineers, managers,...

3 min read

Scheduling: Manual, automated or optimising...?

It is important to define what is meant by each of these terms to ensure that you are investing in a solution that is right for your service...

2 min read

What can you expect from an ISO 9001 Certified Software vendor?

ISO 9001 is a globally recognised standard for quality management across organisations which enables them to demonstrate excellence of a quality...

1 min read

To schedule or not to schedule in 2023?

For a number of companies, the cost and potential business disruption of implementing a Scheduling Solution is off-putting. Many managers would...

3 min read

How to get the right engineer to the right customer... at the right time!

This is a question that Field Service Managers ask us all the time and there certainly isn’t a simple answer. What is crucial however, is the...

4 min read

How can field service software create happy customers and repeat business?

Customers always seek good value but in recent surveys, “value for money” is not the first criteria for delivering customer satisfaction. In field...

4 min read

Managing a field workforce is easy when you have the right tools.

There is one distinct facet about managing a field workforce that fundamentally changes the techniques needed and that is the fact that your...

3 min read

Why customers get such great service with Solarvista software.

Here at Solarvista, we understand that customer service is paramount, especially when providing Software-as-a-Service (SaaS) within the Field Service...

1 min read

J. Murphy & Sons Limited turns to Solarvista.

J. Murphy & Sons Limited was established in 1951 by John Murphy and was initially involved in working on post-war regeneration projects - the focus...

6 min read

Empowering Non-Tech Users: Reducing IT Resource Dependency with No-Code Application Builders

By Emma James on May 22, 2024 9:16:05 AM

Discover the financial advantages of using 'no-code' application builders to reduce IT resource dependency and empower non-tech users in field service.

Topics: Industry Topics
2 min read

When is the 'right time' to invest in modern field service technology?

By Emma James on Apr 5, 2023 3:10:46 PM

In this blog article, we discuss how investing in modern field service technology can drive up your efficiencies, maintain customer loyalty, enhance the customer experience and maximise your profits to ensure you stay competitive in today’s market.

Topics: Industry Topics
3 min read

The Top 5 Benefits of Using Service Scheduling Software

By Emma James on Feb 1, 2023 3:17:54 PM

There are many benefits to introducing Planning or Scheduling options to your business, for back-office workers, mobile engineers, managers, customers and ultimately shareholders too.

Topics: Industry Topics Knowledge
3 min read

Scheduling: Manual, automated or optimising...?

By Emma James on Jan 25, 2023 11:44:19 AM

It is important to define what is meant by each of these terms to ensure that you are investing in a solution that is right for your service delivery; you need to be fully aware of what your chosen scheduling system is, and is not, capable of.

Topics: Industry Topics Knowledge
2 min read

What can you expect from an ISO 9001 Certified Software vendor?

By Emma James on Jan 18, 2023 3:52:05 PM

ISO 9001 is a globally recognised standard for quality management across organisations which enables them to demonstrate excellence of a quality management system.

Topics: Industry Topics Company News
1 min read

To schedule or not to schedule in 2023?

By Emma James on Jan 11, 2023 9:33:02 AM

For a number of companies, the cost and potential business disruption of implementing a Scheduling Solution is off-putting. Many managers would readily admit that they make do with an existing system already in place, even if it doesn’t completely fulfil the needs of their business.

Topics: Industry Topics
4 min read

How can field service software create happy customers and repeat business?

By Emma James on Dec 14, 2022 12:19:00 PM

Customers always seek good value but in recent surveys, “value for money” is not the first criteria for delivering customer satisfaction. In field service, surveys consistently tell us that “good quality service” is what people most value. This term is a little vague however; what does it mean? And how can software help deliver ‘good customer service’ and ‘happy customers?’

Topics: Industry Topics Knowledge
6 min read

Top 10 risks when choosing a field service system

By Emma James on Nov 2, 2022 11:44:52 AM

There are so many factors to consider when choosing a field service system that fits your needs in the 21st century. Here's our list of the top 10 to consider:

Topics: Industry Topics
3 min read

SaaS & Agile Projects - the perfect combination for reduced cost & quicker implementations.

By Paul Adams on Oct 18, 2022 9:39:06 AM

As one of the founders of Solarvista Software, a leading UK-based developer of field service management software, I’ve been involved in hundreds of service management software implementation projects, large and small, complex and simple. These implementations are usually shaped as a result of the pre-sale procurement process with the “RFP” or Request for Proposal being at the heart of the “definition”. When software was purchased “the old way”, i.e., with large commitments (the “license fee” and let’s face it, “heavy contracts”) in advance, this made perfect sense. The customer wanted to know what they were getting and be sure of it. Of course, a completely understandable position. These RFP documents are usually a collection of individual requirements, gathered from submissions made by multiple individuals within the organisation.

Topics: Industry Topics
3 min read

The Top 5 Reasons you Should Move to the Cloud this Year

By Carrissa Etches on Oct 17, 2022 10:48:39 AM

No, we are not talking about those things in the sky. You are probably aware that the cloud is a secure way to store your data, files and documents all in one place rather than storing it locally, on hard drives or within servers. More specifically to field service, it’s a way you can access your service management system anytime, anywhere and know your customer data is secure. 

Topics: Industry Topics Knowledge
2 min read

Why being a smaller field service business is now your distinct advantage

By Paul Adams on Oct 17, 2022 10:30:04 AM

There has long been a number of reasons why smaller field service businesses have an advantage over larger businesses, but these have been countered by some disadvantages. Here in 2022, there is however one major disadvantage that has been removed (we’ll come to that at the end).

Topics: Industry Topics Events
1 min read

Solarvista is an Approved G Cloud 12 Supplier

By Carrissa Etches on Nov 1, 2019 1:11:21 PM

We are delighted to have had our supplier application accepted for G Cloud 12 and accordingly, we are now listed on the governments Digital Market Place. This is where public sector buyers can purchase our cloud field service management solution without the need to undertake prior screening, as we meet the standards required by the government.

Topics: Industry Topics Company News
3 min read

Field service trends to watch out for in 2019.

By Carrissa Etches on Jan 24, 2019 10:49:18 AM

Year after year we have witnessed growing developments to the technologies available on the market, for not only the Field Service Industry, but the entire mobile workforce industry. Having the ability to completely mobilise your workforce and automate your processes has never been so desirable and this is set to continue throughout 2019.

Topics: Industry Topics
2 min read

Solarvista Sponsors Field Service Summit UK

By Emma James on Apr 5, 2018 10:32:41 AM

 

For the third year running, the Field Service Summit UK will bring together service leadership professionals to discuss the latest trends and the strategies that drive us towards service excellence across a range of industries. 

Topics: Industry Topics Events Company News
3 min read

Top 5 Benefits of a Service Scheduling Software

By Emma James on Mar 26, 2018 10:03:00 AM

There are many benefits to introducing Planning or Scheduling options to your business, for back-office workers, mobile engineers, managers, customers and ultimately shareholders too.

Topics: Industry Topics Knowledge
1 min read

GDPR is coming, are you ready?

By Emma James on Mar 21, 2018 2:19:45 PM

It’s been the talk of the last few months, but what exactly is ‘GDPR’ and how will it impact your business? We have compiled together a number of frequently asked questions to help eliminate any uncertainties around the new law. 

Topics: Industry Topics Knowledge Company News
3 min read

Scheduling: Manual, Automated or Optimising?

By Carrissa Etches on Mar 15, 2018 2:01:00 PM

It is important to define what is meant by each of these terms to ensure that you are investing in a solution that is right for your service delivery; you need to be fully aware of what your chosen scheduling system is, and is not, capable of.

Topics: Industry Topics Knowledge
2 min read

To Schedule or Not to Schedule?

By Carrissa Etches on Mar 9, 2018 10:11:00 AM

To Schedule or Not to Schedule?

For a number of companies, the cost and potential business disruption of implementing a Scheduling Solution is off-putting. Many managers would readily admit that they “make do” with an existing system already in place, even if it doesn’t completely fulfil the needs of their business.

Topics: Industry Topics Knowledge
5 min read

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

By Carrissa Etches on Dec 5, 2017 11:35:00 AM

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

It doesn’t go unnoticed that there is some scepticism about the cost benefits of operating cloud-based, “software-as-a-service”. It’s understandable when you compare to scenarios where you “buy once, use forever”. Surely, it’s always “cheaper to buy than rent” I hear you say?

Topics: Industry Topics Knowledge
3 min read

How to get the right engineer to the right customer... at the right time!

By Carrissa Etches on Nov 24, 2017 9:58:00 AM

How to get the right engineer to the right customer... at the right time!

This is a question that Field Service Managers ask us all the time and there certainly isn’t a simple answer. What is crucial however, is the co-ordination and usage of key data related to field service. Some data is relatively static and some data is quite the opposite i.e. it’s live and very, very recent.

Topics: Industry Topics Knowledge
4 min read

How can field service software create happy customers and repeat business?

By Carrissa Etches on Nov 10, 2017 9:30:00 AM

How can field service software create happy customers and repeat business?

Customers always seek good value but in recent surveys, “value for money” is not the first criteria for delivering customer satisfaction. In field service, surveys consistently tell us that “good quality service” is what people most value. This term is a little vague however; what does it mean? And how can software help deliver ‘good customer service’ and ‘happy customers’?

Topics: Industry Topics Knowledge
1 min read

Everything you need to know about the G Cloud Framework

By Carrissa Etches on Jul 21, 2017 2:30:00 PM

The G Cloud Framework helps the public-sector purchase cloud technology and support that meets the standards required from local authorities and the wider public sector. With a strong focus on how secure the services are and where they store their data, buying cloud services through this framework is faster and cheaper than entering into individual procurement contracts.

Topics: Industry Topics
5 min read

Why independent field service software & mobile specialist means best-of-breed?

By Paul Adams on May 18, 2016 11:34:00 AM

At Solarvista we’re fiercely proud to deliver the very best in field service management software and it is our independence that enables us to maintain the single minded focus needed to achieve this goal so successfully. We do not have conflicting interests, from the board room to the front desk our manager is ‘the task in hand’ – to develop and supply the very best field service management software.

Topics: Product News Industry Topics
3 min read

The advantages and disadvantages of BYOD.

By Paul Adams on Apr 13, 2016 11:26:00 AM

The BYOD (“Bring Your Own Device”) debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the workers, and the customers?

Topics: Product News Industry Topics
3 min read

The advantages and disadvantages of BYOD.

By Paul Adams on Apr 13, 2016 11:05:00 AM

The BYOD (“Bring Your Own Device”) debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the workers, and the customers?

Topics: Industry Topics