Transforming Field Operations: How HTS Group Modernised Environmental Services with Solarvista

Client: HTS Group
Industry: Local Authority Environmental Services
Solution: Solarvista Field Service Management System & No-code Application Platform
Focus: Workforce Mobilisation & Operational Efficiency

A New Era for Environmental Services in Harlow

HTS Group Ltd, a Local Authority Trading Company wholly owned by Harlow Council, has been delivering essential property and environmental services to the Harlow community since 2017. From housing repairs and facilities management to waste services and environmental maintenance, HTS plays a vital role in keeping the town running smoothly.

As the Environmental Services division expanded its operations—covering everything from grass cutting and estate cleaning to fly-tipping clearance—it became clear that traditional, paper-based processes were no longer sustainable. The team needed a modern, agile solution to manage a growing and diverse field workforce.

The Challenge: Complexity and Urgency

HTS faced a familiar challenge: coordinating a wide range of field tasks across multiple teams, all while under pressure to deliver improvements quickly. The solution had to be:

• Flexible enough to handle varied services
• User-friendly for rapid adoption
• Quick to deploy without long development cycles

The Solution: No-Code Innovation with Solarvista

HTS turned to Solarvista, a Field Service Management & No-code Application platform known for its configurability and speed. Working closely with Solarvista’s expert consultants, HTS was able to design and implement a tailored solution in record time. Over 50 custom processes were created for key services — including scheduled grass cutting, reactive cleaning, and ad hoc waste clearance—were seamlessly integrated into a single, mobile-enabled platform. This gave HTS real-time visibility and control over operations, right from the field, to central operations.

Two examples from mobile app of over 50 processes, created by HTS to facilitate efficient operations at the same time as ensuring ease of use. 

The Results: Efficiency, Agility, and Empowerment

The impact was immediate and measurable:

• 🚀 Rapid deployment of a custom workforce mobilisation solution
• 🔄 Streamlined operations across a broad range of environmental services
• 👍 High user adoption thanks to intuitive design and team engagement
• 📈 Scalable platform that can evolve with in-house configuration

What HTS Had to Say

“Solarvista have been utterly brilliant with all our teams, both getting their buy-in and developing the software for them.”
— Stella Dunlop, Operations Manager – Environmental Services

Conclusion: A Smarter Way to Serve the Community

Thanks to Solarvista’s no-code platform and collaborative approach, HTS Group’s Environmental Services division now operates with greater agility, efficiency, and responsiveness. It’s a shining example of how digital transformation—done right—can empower teams and enhance public services.