Trak Global Transforms Field Service Operations with Solarvista

Sheffield, UK — July 18, 2025 — Trak Global, a leading provider of connected vehicle data, telematics, and security solutions, has announced its selection and live operational status of Solarvista Software as its new field service management system for installations and service operations. This strategic move is set to enhance Trak Global’s operational agility and customer service capabilities across its UK-wide service network.

About Trak Global

Founded in 2009 and headquartered in the UK, Trak Global operates at the intersection of mobility, insurance, and vehicle security. Through its various business units—including Trak Global Security Solutions—the company delivers advanced telematics hardware, app-based platforms, and vehicle tracking systems. These solutions are used by some of the world's leading insurers, fleet operators, car rental firms, and flexi-lease providers to monitor driver behavior, track vehicle location, and recover stolen assets 1.

With backing from private equity firm Foresight Group and a history of innovation in connected vehicle technology, Trak Global continues to expand its footprint in the mobility ecosystem. Its platforms support usage-based insurance models, streamline claims processing, and provide real-time insights into fleet performance 2.

Why Solarvista?

Trak Global’s decision to implement Solarvista Software was driven by the need for a flexible, scalable, and user-friendly field service management solution. Solarvista’s “2-in-1” platform—combining a ready-made Field Service Management System with a No-code Application Builder—offered the perfect fit.

"TGSS needed a field service platform that would allow us to evolve and digitalise our existing processes whilst scaling quite significantly. From initial scoping through go live and into BAU, the Solarvista team have been like an extension of our team. From point of roll out we quickly iterated new functions and processes that allowed us to deliver efficiencies that we see the benefit from immediately.", said Dougie Watt, Chief Operating Officer, Trak Global.

Key Benefits of Solarvista:

• No-Code Customisation: Enables Trak Global’s operations team to adapt workflows, forms, and dashboards without developer input, accelerating innovation and reducing IT dependency.
• Out-of-the-Box Functionality: Includes modules for scheduling, dispatching, asset tracking, billing, and compliance—ready to deploy with minimal configuration.
• Mobile-First Design: Supports technicians in the field with real-time updates, offline capabilities, and intuitive interfaces across devices.
• Automated Billing & Analytics: Streamlines financial processes and provides actionable insights into service performance and cost efficiency.
• Scalable Architecture: Designed to grow with Trak Global’s expanding service operations and evolving customer needs.

"Working with Trak Global has been beneficial for both of us. We love Trak Global's customer-first culture and working with them has been not only a pleasure, but also great learning experience for us.", said Michelle Shaw, Head of Customer Success, Solarvista.

Strategic Impact

• Improve technician productivity and first-time fix rates
• Enhance customer satisfaction through better communication and scheduling
• Reduce operational costs via automation and streamlined workflows
• Gain real-time visibility into field operations and service metrics