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3 min read

When is the 'right' time to invest in modern field service technology?

By Carrissa Etches on Sep 7, 2018 11:30:00 AM

In this article, we discuss how investing in modern field service technology can drive up your efficiencies, maintain customer loyalty, enhance the customer experience and maximise your profits to ensure you stay competitive in today’s market.

Topics: Knowledge
2 min read

Get real-time business intelligence by connecting to data.

By Carrissa Etches on Apr 26, 2018 8:03:00 AM

Technology today allows us to capture a vast amount of data within our service department on a granular level, but wouldn’t it be advantageous if this data could be accessed from anywhere, anytime and viewed in an easy-to-read dashboard with all the key statistics required?

Topics: Knowledge
3 min read

Top 5 Benefits of a Service Scheduling Software

By Emma James on Mar 26, 2018 10:03:00 AM

There are many benefits to introducing Planning or Scheduling options to your business, for back-office workers, mobile engineers, managers, customers and ultimately shareholders too.

Topics: Industry Topics Knowledge
1 min read

GDPR is coming, are you ready?

By Emma James on Mar 21, 2018 2:19:45 PM

It’s been the talk of the last few months, but what exactly is ‘GDPR’ and how will it impact your business? We have compiled together a number of frequently asked questions to help eliminate any uncertainties around the new law. 

Topics: Industry Topics Knowledge Company News
3 min read

Scheduling: Manual, Automated or Optimising?

By Carrissa Etches on Mar 15, 2018 2:01:00 PM

It is important to define what is meant by each of these terms to ensure that you are investing in a solution that is right for your service delivery; you need to be fully aware of what your chosen scheduling system is, and is not, capable of.

Topics: Industry Topics Knowledge

The top 4 "measurable" results that every field service business can achieve through technology.

By Carrissa Etches on Mar 9, 2018 1:23:48 PM

In this latest ebook, we take a look at all the ROI results that can be achieved by implementing a field service management software such as Solarvista LIVE/X9 and choose the top 4 gains.

Topics: Downloads Knowledge
2 min read

To Schedule or Not to Schedule?

By Carrissa Etches on Mar 9, 2018 10:11:00 AM

To Schedule or Not to Schedule?

For a number of companies, the cost and potential business disruption of implementing a Scheduling Solution is off-putting. Many managers would readily admit that they “make do” with an existing system already in place, even if it doesn’t completely fulfil the needs of their business.

Topics: Industry Topics Knowledge

5 Simple Steps to Improving your First-time Fix Rate

By Carrissa Etches on Feb 28, 2018 3:38:14 PM

EBOOK: 5 Simple Steps to Improving your First-time Fix Rate.

Download the below ebook for free to assist you in improving your first time fix rate. Simply click below.

Topics: Downloads Knowledge
1 min read

Solarvista Software Achieves the ISO 9001 Certification

By Carrissa Etches on Jan 31, 2018 1:45:48 PM

Solarvista Software Achieves the ISO 9001 Certification

We are thrilled to announce that after careful assessment, we have been approved for the ISO 9001:2015 certification.

Topics: Product News Knowledge Company News
3 min read

The Top 5 Reasons you Should Move to the Cloud this Year

By Carrissa Etches on Jan 17, 2018 3:06:24 PM

The Top 5 Reasons you Should Move to the Cloud this Year

No, we are not talking about those things in the sky. You are probably aware that the cloud is a secure way to store your data, files and documents all in one place rather than storing it locally, on hard drives or within servers. More specifically to field service, it’s a way you can access your service management system anytime, anywhere and know your customer data is secure. 

Topics: Industry Topics Knowledge
5 min read

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

By Carrissa Etches on Dec 5, 2017 11:35:00 AM

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

It doesn’t go unnoticed that there is some scepticism about the cost benefits of operating cloud-based, “software-as-a-service”. It’s understandable when you compare to scenarios where you “buy once, use forever”. Surely, it’s always “cheaper to buy than rent” I hear you say?

Topics: Industry Topics Knowledge
3 min read

How to get the right engineer to the right customer... at the right time!

By Carrissa Etches on Nov 24, 2017 9:58:00 AM

How to get the right engineer to the right customer... at the right time!

This is a question that Field Service Managers ask us all the time and there certainly isn’t a simple answer. What is crucial however, is the co-ordination and usage of key data related to field service. Some data is relatively static and some data is quite the opposite i.e. it’s live and very, very recent.

Topics: Industry Topics Knowledge
4 min read

Managing a field workforce is easy when you have the right tools.

By Carrissa Etches on Nov 20, 2017 9:35:00 AM

Managing a field workforce is easy when you have the right tools.

There is one distinct facet about managing a field workforce that fundamentally changes the techniques needed and that is the fact that your resources are disparate, usually on their own and probably out of contact. Add to this, the concept of reactive work schedules and you have a business problem that is far and away one of the greatest to manage and resolve.

Topics: Knowledge
4 min read

How can field service software create happy customers and repeat business?

By Carrissa Etches on Nov 10, 2017 9:30:00 AM

How can field service software create happy customers and repeat business?

Customers always seek good value but in recent surveys, “value for money” is not the first criteria for delivering customer satisfaction. In field service, surveys consistently tell us that “good quality service” is what people most value. This term is a little vague however; what does it mean? And how can software help deliver ‘good customer service’ and ‘happy customers’?

Topics: Industry Topics Knowledge
1 min read

How to use technology to reduce the time it takes to manage a field service business.

By Carrissa Etches on Nov 6, 2017 10:00:00 AM

EBOOK: How to use technology to reduce the time it takes to manage a field service business.

In this ebook, we focus upon the benefits of good, well-implemented field service management software and mobile apps and how they reduce the demands upon you.

Topics: Downloads Knowledge

The top 10 "often forgotten" risks when selecting a field service software

By Carrissa Etches on Sep 1, 2017 1:25:00 PM

FREE DOWNLOAD

There are many factors to consider when choosing a field service software but these 10 risks are often overlooked when purchasing a software to manage your business operations. This ebook is a handy little guide that will assist you in making a decision for a suitable software:

Topics: Downloads Knowledge

End to End Field Service: What does it mean?

By Carrissa Etches on Aug 29, 2017 2:53:37 PM

FREE DOWNLOAD

End to end field service was one of the biggest buzz phrases heard during the past year. But what exactly do we mean by end to end? Is it achievable? In this white paper, published by Field Service News but sponsored by Solarvista, we explore some of the technology solutions and issues of achieving this.

Topics: Downloads Knowledge

Is BYOD the future of managing a mobile workforce

By Carrissa Etches on Aug 29, 2017 2:39:02 PM

FREE DOWNLOAD

The BYOD debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the mobile workforce, and the customers? 

Topics: Downloads Knowledge

How can Scheduling Software impact on field service?

By Carrissa Etches on Aug 29, 2017 2:28:14 PM

FREE DOWNLOAD

Scheduling software with planning tools offer a great scope for ensuring businesses deliver the best service to their customers at the lowest possible cost. More advanced solutions enable more streamlined business processes; resulting in a more efficient business and lower costs.

Topics: Downloads Knowledge

Inventory Management: More than just ordering less stock?

By Carrissa Etches on Aug 29, 2017 2:13:50 PM

FREE DOWNLOAD

Leading edge practitioners have long recognised that effective visible inventory management and stock control are very different from simple inventory reduction. As a result of a sophisticated inventory management system, a world class cost-effective field service operation can differentiate itself from the competition, lower costs and drive up customer satisfaction.

Topics: Downloads Knowledge

What do 'Mobile Communications' mean for the modern Field Service operation?

By Carrissa Etches on Aug 29, 2017 1:28:26 PM

FREE DOWNLOAD

The use of mobile Communications, including devices such as PDAs and tablets, is growing exponentially and having a profound effect on the Modern Field Service Operation. Find out more about impact this has:

Topics: Downloads Knowledge

BYOD and Field Service: What are the pros and cons?

By Carrissa Etches on Aug 29, 2017 1:27:41 PM

FREE DOWNLOAD

What are the key benefits and major challenges of implementing a Bring Your Own Device (BYOD) strategy for field service organisations. Written by Field Service News and sponsored by Solarvista. 

Topics: Downloads Knowledge
2 min read

What's the difference between Stack & Diary in Planner?

By Paul Adams on Jun 15, 2016 1:27:00 PM

Work scheduling and diary planning is one area of field service that’s done in very different ways from industry to industry. Even within the same industries, planning and work scheduling can be done very differently from one business to the next.

Topics: Product News Knowledge