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1 min read

Coronavirus (COVID-19) Update

By Emma James on Mar 17, 2020 4:09:05 PM

Given the updated Government Guidance issued on the 23rd March in regards to Coronavirus (COVID-19) and restrictions upon travel:

We wish to advise our customers that we have now fully implemented the home working element of our Business Continuity Plan. 

From today,  we will not open our office so therefore our ability to receive telephone calls directly via our main lines will be restricted.

You can leave voicemails and these are being checked regularly.

For support, please use email and or help desk tickets to request assistance.

success@solarvista.com

support@solarvista.com

admin@solarvista.com

https://help.solarvista.com/knowledge/

We are pleased to be able to advise you of our ability to continue to deliver our services on a business as usual basis.

For product demonstrations and customer success meetings, we are using remote web meeting technologies to an even greater extent.

Thank you for your understanding at this challenging time.

May we extend continued best wishes from everyone at Solarvista for the good health of you, your family and your colleagues.

Topics: Company News
1 min read

Solarvista is an Approved G Cloud 12 Supplier

By Carrissa Etches on Nov 1, 2019 1:11:21 PM

We are delighted to have had our supplier application accepted for G Cloud 12 and accordingly, we are now listed on the governments Digital Market Place. This is where public sector buyers can purchase our cloud field service management solution without the need to undertake prior screening, as we meet the standards required by the government.

Topics: Industry Topics Company News
2 min read

Leading Construction Group, Murphy choose Solarvista.

By Carrissa Etches on Feb 15, 2019 10:02:43 AM

Murphy & Sons Limited is a leading global, multi-disciplined engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure.

Topics: Customer Success Company News
3 min read

Field service trends to watch out for in 2019.

By Carrissa Etches on Jan 24, 2019 10:49:18 AM

Year after year we have witnessed growing developments to the technologies available on the market, for not only the Field Service Industry, but the entire mobile workforce industry. Having the ability to completely mobilise your workforce and automate your processes has never been so desirable and this is set to continue throughout 2019.

Topics: Industry Topics
4 min read

Carter Synergy, leader in refrigeration & core building services, use Solarvista.

By Carrissa Etches on Jan 2, 2019 2:56:38 PM

Market leader of refrigeration, Carter Synergy, gain a “60% increase in productivity” through Integration to customers and LIVE Mobile Transformation.

Carter Synergy, a nationwide provider and market leader of refrigeration, mechanical and other core building services, are a long-standing customer of Solarvista Software, providing them with a solution for their field service and workforce for over 5 years.

Topics: Customer Success

Arqiva, Leading Broadcast & Telecoms Company invest in Solarvista

By Carrissa Etches on Dec 18, 2018 1:43:21 PM

Find out how leading broadcast and mobile communications company, Arqiva, selected Solarvista Software, implemented the solution and the results from this.

Topics: Customer Success Downloads
3 min read

When is the 'right' time to invest in modern field service technology?

By Carrissa Etches on Sep 7, 2018 11:30:00 AM

In this article, we discuss how investing in modern field service technology can drive up your efficiencies, maintain customer loyalty, enhance the customer experience and maximise your profits to ensure you stay competitive in today’s market.

Topics: Knowledge
3 min read

What can you expect from an ISO 9001 certified software vendor?

By Carrissa Etches on Jun 22, 2018 4:15:43 PM

ISO 9001 is a globally recognised standard for quality management across organisations which enables them to demonstrate excellence of a quality management system.

Topics: Company News
3 min read

Why customers get great service with Solarvista Software.

By Carrissa Etches on May 1, 2018 9:26:00 AM

Here at Solarvista, we understand that customer service is paramount, especially when providing Software-as-a-Service (SaaS) within the Field Service and Workforce Management industry, where substantial responsibility lies in the hands of the software vendor. We consider customer service to be just as important as the capability of the product, and that’s why we deliver unparalleled service from the moment your enquiry drops into our inbox, right through to the final stages of implementation- and beyond.

Topics: Company News
2 min read

Get real-time business intelligence by connecting to data.

By Carrissa Etches on Apr 26, 2018 8:03:00 AM

Technology today allows us to capture a vast amount of data within our service department on a granular level, but wouldn’t it be advantageous if this data could be accessed from anywhere, anytime and viewed in an easy-to-read dashboard with all the key statistics required?

Topics: Knowledge
2 min read

Solarvista Sponsors Field Service Summit UK

By Emma James on Apr 5, 2018 10:32:41 AM

 

For the third year running, the Field Service Summit UK will bring together service leadership professionals to discuss the latest trends and the strategies that drive us towards service excellence across a range of industries. 

Topics: Industry Topics Events Company News
3 min read

Top 5 Benefits of a Service Scheduling Software

By Emma James on Mar 26, 2018 10:03:00 AM

There are many benefits to introducing Planning or Scheduling options to your business, for back-office workers, mobile engineers, managers, customers and ultimately shareholders too.

Topics: Industry Topics Knowledge
1 min read

GDPR is coming, are you ready?

By Emma James on Mar 21, 2018 2:19:45 PM

It’s been the talk of the last few months, but what exactly is ‘GDPR’ and how will it impact your business? We have compiled together a number of frequently asked questions to help eliminate any uncertainties around the new law. 

Topics: Industry Topics Knowledge Company News
3 min read

Scheduling: Manual, Automated or Optimising?

By Carrissa Etches on Mar 15, 2018 2:01:00 PM

It is important to define what is meant by each of these terms to ensure that you are investing in a solution that is right for your service delivery; you need to be fully aware of what your chosen scheduling system is, and is not, capable of.

Topics: Industry Topics Knowledge

The top 4 "measurable" results that every field service business can achieve through technology.

By Carrissa Etches on Mar 9, 2018 1:23:48 PM

In this latest ebook, we take a look at all the ROI results that can be achieved by implementing a field service management software such as Solarvista LIVE/X9 and choose the top 4 gains.

Topics: Downloads Knowledge
2 min read

To Schedule or Not to Schedule?

By Carrissa Etches on Mar 9, 2018 10:11:00 AM

To Schedule or Not to Schedule?

For a number of companies, the cost and potential business disruption of implementing a Scheduling Solution is off-putting. Many managers would readily admit that they “make do” with an existing system already in place, even if it doesn’t completely fulfil the needs of their business.

Topics: Industry Topics Knowledge

5 Simple Steps to Improving your First-time Fix Rate

By Carrissa Etches on Feb 28, 2018 3:38:14 PM

EBOOK: 5 Simple Steps to Improving your First-time Fix Rate.

Download the below ebook for free to assist you in improving your first time fix rate. Simply click below.

Topics: Downloads Knowledge
1 min read

Solarvista Software Achieves the ISO 9001 Certification

By Carrissa Etches on Jan 31, 2018 1:45:48 PM

Solarvista Software Achieves the ISO 9001 Certification

We are thrilled to announce that after careful assessment, we have been approved for the ISO 9001:2015 certification.

Topics: Product News Knowledge Company News
3 min read

The Top 5 Reasons you Should Move to the Cloud this Year

By Carrissa Etches on Jan 17, 2018 3:06:24 PM

The Top 5 Reasons you Should Move to the Cloud this Year

No, we are not talking about those things in the sky. You are probably aware that the cloud is a secure way to store your data, files and documents all in one place rather than storing it locally, on hard drives or within servers. More specifically to field service, it’s a way you can access your service management system anytime, anywhere and know your customer data is secure. 

Topics: Industry Topics Knowledge
5 min read

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

By Carrissa Etches on Dec 5, 2017 11:35:00 AM

SaaS vs. On-premise: Is cloud-based software really less expensive than buying software to run in-house?

It doesn’t go unnoticed that there is some scepticism about the cost benefits of operating cloud-based, “software-as-a-service”. It’s understandable when you compare to scenarios where you “buy once, use forever”. Surely, it’s always “cheaper to buy than rent” I hear you say?

Topics: Industry Topics Knowledge
3 min read

How to get the right engineer to the right customer... at the right time!

By Carrissa Etches on Nov 24, 2017 9:58:00 AM

How to get the right engineer to the right customer... at the right time!

This is a question that Field Service Managers ask us all the time and there certainly isn’t a simple answer. What is crucial however, is the co-ordination and usage of key data related to field service. Some data is relatively static and some data is quite the opposite i.e. it’s live and very, very recent.

Topics: Industry Topics Knowledge
4 min read

Managing a field workforce is easy when you have the right tools.

By Carrissa Etches on Nov 20, 2017 9:35:00 AM

Managing a field workforce is easy when you have the right tools.

There is one distinct facet about managing a field workforce that fundamentally changes the techniques needed and that is the fact that your resources are disparate, usually on their own and probably out of contact. Add to this, the concept of reactive work schedules and you have a business problem that is far and away one of the greatest to manage and resolve.

Topics: Knowledge
4 min read

How can field service software create happy customers and repeat business?

By Carrissa Etches on Nov 10, 2017 9:30:00 AM

How can field service software create happy customers and repeat business?

Customers always seek good value but in recent surveys, “value for money” is not the first criteria for delivering customer satisfaction. In field service, surveys consistently tell us that “good quality service” is what people most value. This term is a little vague however; what does it mean? And how can software help deliver ‘good customer service’ and ‘happy customers’?

Topics: Industry Topics Knowledge
1 min read

How to use technology to reduce the time it takes to manage a field service business.

By Carrissa Etches on Nov 6, 2017 10:00:00 AM

EBOOK: How to use technology to reduce the time it takes to manage a field service business.

In this ebook, we focus upon the benefits of good, well-implemented field service management software and mobile apps and how they reduce the demands upon you.

Topics: Downloads Knowledge
1 min read

Solarvista achieves Microsoft Silver Competency Status

By Carrissa Etches on Oct 25, 2017 9:30:15 AM

Solarvista Software are pleased to announce we have achieved the Microsoft Silver Competency Partner status. The Microsoft Silver Competency Partner level demonstrates proven expertise in delivering quality solutions as an Independent Software Vendor (ISV), specifically for IP & Solution Development. Microsoft competencies are designed to meet our existing customers’ needs and be recognisable to prospective ones, ensuring high levels of credibility. In order to receive this partner status, we have undertaken several examinations and assessments, as well as providing various customer evidence and references to further support our value.

Topics: Company News
3 min read

The AA uses Solarvista Software to manage their home emergency field service operations

By Carrissa Etches on Sep 6, 2017 9:00:00 AM

The Automobile Association (“The AA”) is one of the UK’s most trusted brands and the undisputed leader in Roadside Assistance.  Another key part of the business provides cover for home and heating emergencies & maintenance, as part of AA Insurance Services.

Topics: Customer Success

The top 10 "often forgotten" risks when selecting a field service software

By Carrissa Etches on Sep 1, 2017 1:25:00 PM

FREE DOWNLOAD

There are many factors to consider when choosing a field service software but these 10 risks are often overlooked when purchasing a software to manage your business operations. This ebook is a handy little guide that will assist you in making a decision for a suitable software:

Topics: Downloads Knowledge

End to End Field Service: What does it mean?

By Carrissa Etches on Aug 29, 2017 2:53:37 PM

FREE DOWNLOAD

End to end field service was one of the biggest buzz phrases heard during the past year. But what exactly do we mean by end to end? Is it achievable? In this white paper, published by Field Service News but sponsored by Solarvista, we explore some of the technology solutions and issues of achieving this.

Topics: Downloads Knowledge

Is BYOD the future of managing a mobile workforce

By Carrissa Etches on Aug 29, 2017 2:39:02 PM

FREE DOWNLOAD

The BYOD debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the mobile workforce, and the customers? 

Topics: Downloads Knowledge

How can Scheduling Software impact on field service?

By Carrissa Etches on Aug 29, 2017 2:28:14 PM

FREE DOWNLOAD

Scheduling software with planning tools offer a great scope for ensuring businesses deliver the best service to their customers at the lowest possible cost. More advanced solutions enable more streamlined business processes; resulting in a more efficient business and lower costs.

Topics: Downloads Knowledge

Inventory Management: More than just ordering less stock?

By Carrissa Etches on Aug 29, 2017 2:13:50 PM

FREE DOWNLOAD

Leading edge practitioners have long recognised that effective visible inventory management and stock control are very different from simple inventory reduction. As a result of a sophisticated inventory management system, a world class cost-effective field service operation can differentiate itself from the competition, lower costs and drive up customer satisfaction.

Topics: Downloads Knowledge

What do 'Mobile Communications' mean for the modern Field Service operation?

By Carrissa Etches on Aug 29, 2017 1:28:26 PM

FREE DOWNLOAD

The use of mobile Communications, including devices such as PDAs and tablets, is growing exponentially and having a profound effect on the Modern Field Service Operation. Find out more about impact this has:

Topics: Downloads Knowledge

BYOD and Field Service: What are the pros and cons?

By Carrissa Etches on Aug 29, 2017 1:27:41 PM

FREE DOWNLOAD

What are the key benefits and major challenges of implementing a Bring Your Own Device (BYOD) strategy for field service organisations. Written by Field Service News and sponsored by Solarvista. 

Topics: Downloads Knowledge
1 min read

Everything you need to know about the G Cloud Framework

By Carrissa Etches on Jul 21, 2017 2:30:00 PM

The G Cloud Framework helps the public-sector purchase cloud technology and support that meets the standards required from local authorities and the wider public sector. With a strong focus on how secure the services are and where they store their data, buying cloud services through this framework is faster and cheaper than entering into individual procurement contracts.

Topics: Industry Topics
5 min read

Field Service Summit, 2017, Warwick, United Kingdom

By Paul Adams on Mar 21, 2017 2:02:15 PM

Date: Tuesday, April 11th  2017

Topics: Events Company News

Solarvista LIVE Mobile Minimum Android Version

By Alex Humphreys on Jan 31, 2017 1:44:29 PM

To make sure that we are able to provide the latest features to our customers we are making some changes to the miminum version of Android that is required for Solarvista LIVE Mobile. As of the 1st of July 2017, the minimum version of Android required is 4.4 (KitKat).

Topics: Product News
4 min read

Solarvista LIVE Mobile 6.2.1 Release Notes

By Martin Smyllie on Aug 9, 2016 11:00:25 AM


Version 6.2.1 of Solarvista LIVE Mobile is now available. Like version 6.1 it contains minor updates to the UI, but in addition we have made many changes to make the app more robust and perform better on all platforms.

Topics: Product News
2 min read

Solarvista LIVE Mobile 6.1 is now available.

By Martin Smyllie on Jul 11, 2016 12:04:00 PM


Version 6.1 of Solarvista LIVE  Mobile is now available on all platforms. It has a number of performance improvements and bug fixes as well as a few minor changes to the user interface.

Topics: Product News
2 min read

Thermodial, leading HVAC supplier, uses Solarvista to manage field service.

By Paul Adams on Jul 5, 2016 10:24:34 AM

Solarvista are pleased to announce that leading HVAC supplier Thermodial has selected Solarvista to provide an integrated customer-service focussed ERP / field service solution.

Topics: Customer Success
1 min read

Service Management Expo 2017, London

By Paul Adams on Jul 4, 2016 12:56:50 PM

Date: Tuesday, June 20 to Thursday, June 22, 2017

Topics: Events Company News
1 min read

DMG Delta, leading HVAC supplier, uses Solarvista to manage field service

By Paul Adams on Jul 4, 2016 11:22:33 AM

A specialist in delivering commercial building maintenance, DMG Delta’s core philosophy is to deliver flexible and high quality services to their customers. From their offices in Stansted, Essex and London, DMG offer services that include heating, electrics, air conditioning, plumbing and water treatment. These services are suitable for buildings of all sizes, whether they are commercial, residential, municipal or industrial.

Topics: Customer Success
2 min read

What's the difference between Stack & Diary in Planner?

By Paul Adams on Jun 15, 2016 1:27:00 PM

Work scheduling and diary planning is one area of field service that’s done in very different ways from industry to industry. Even within the same industries, planning and work scheduling can be done very differently from one business to the next.

Topics: Product News Knowledge
5 min read

Why independent field service software & mobile specialist means best-of-breed?

By Paul Adams on May 18, 2016 11:34:00 AM

At Solarvista we’re fiercely proud to deliver the very best in field service management software and it is our independence that enables us to maintain the single minded focus needed to achieve this goal so successfully. We do not have conflicting interests, from the board room to the front desk our manager is ‘the task in hand’ – to develop and supply the very best field service management software.

Topics: Product News Industry Topics
3 min read

The advantages and disadvantages of BYOD.

By Paul Adams on Apr 13, 2016 11:26:00 AM

The BYOD (“Bring Your Own Device”) debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the workers, and the customers?

Topics: Product News Industry Topics
3 min read

The advantages and disadvantages of BYOD.

By Paul Adams on Apr 13, 2016 11:05:00 AM

The BYOD (“Bring Your Own Device”) debate is one that has received much coverage in recent months with some in the service sector as well as other industries arguing that BYOD is the only way forward for businesses looking to compete effectively and offer the most efficient customer service and increased employee satisfaction. But what is BYOD? What is the impact on the business, the workers, and the customers?

Topics: Industry Topics
4 min read

How I switched from iPhone to Windows Phone and survived (just!).

By Paul Adams on Mar 15, 2016 10:30:00 AM

I suppose I have always been a “power user” when it came to phones. I’d moved from an old “feature phone” to a “smartphone” way back when the Windows Mobile/Pocket PC phones came out, notably in my case an O2 XDA. It seemed to be the way forward but then when Apple launched the iPhone, it was such a dramatic jump in ease of use, compared to a stylus (yes, stylus – seems bizarre now!) driven phone to a finger/touch driven phone. It made everything so easy… photos, web and especially music. And installing apps became so easy (compared to copying over ‘installer’ exe files and “running” them).

Topics: Industry Topics
3 min read

The mobile app is dead. Long live the platform!

By Paul Adams on Mar 9, 2016 11:05:00 AM

At Solarvista, we launched our first mobile app way back in 2002, called Mobile Worker. It was designed to operate as field service mobile application with our existing field service management back office ERP suite. It did it very well. But… that’s all it did. Yes, you could receive jobs. Yes, you could order parts. Yes, you could capture signatures, take pictures etc. And it worked offline as well as online. In fact it did all of the things that we could think that service technicians wanted to do. It was (and still is) a great application. In fact, it’s used to this day for thousands of users.

Topics: Product News Industry Topics
3 min read

Inventory management in field service is hard to get right.

By Paul Adams on Feb 17, 2016 10:51:00 AM

Leading edge practitioners have long recognised that effective visible inventory management and stock control are very different from simple inventory reduction. As a result of a sophisticated inventory management system, a world class cost-effective service operation can differentiate itself from the competition, lower costs and drive up customer satisfaction.

Topics: Industry Topics
2 min read

Solarvista LIVE/X9 Business Edition is now available.

By Paul Adams on Jan 20, 2016 9:30:00 AM


We are pleased to announce the general availability of the Business Edition of Solarvista LIVE/X9, the cloud-based Field Service Software and Mobile apps solution.

Topics: Product News
3 min read

SaaS and Agile projects - the perfect combination for reduced cost and quicker implementations.

By Paul Adams on Dec 17, 2015 1:30:00 PM

As one of the founders of Solarvista Software, a leading UK-based developer of field service management software, I’ve been involved in hundreds of service management software implementation projects, large and small, complex and simple. These implementations are usually shaped as a result of the pre-sale procurement process with the “RFP” or Request for Proposal being at the heart of the “definition”. When software was purchased “the old way”, i.e. with large commitments (the “license fee” and let’s face it, “heavy contracts”) in advance, this made perfect sense. The customer wanted to know what they were getting and be sure of it. Of course, a completely understandable position. These RFP documents are usually a collection of individual requirements, gathered from submissions made by multiple individuals within the organisation.

Topics: Industry Topics